CLC World resorts & Hotels

CLC Trenython Manor

England

Resort opening date: 4th July 2020

Updated: Monday 3rd August 2020

As part of CLC World’s Safe Hands initiative, there are a number of resort protocols in place to ensure that your stay with us is both safe and enjoyable.

We would also like to share with you some of the government regulations for Cornwall which you will need to bear in mind when not on resort.

For yours and the CLC World team’s safety, all CLC World team members are wearing PPE in accordance with established guidelines and regulations in the hotel industry. CLC World has also installed screens at high contact points around the resort.

Please ensure that you maintain the recommended physical distance between yourself and non-family members at all possible times.

We hope you enjoy your holiday!

General Destination
  • Guests are advised not to travel on public transport unless absolutely necessary. It is compulsory to wear masks on public transport.
  • 2 metres physical distancing is recommended between non-family members.
  • Masks to be worn in the main building at all times.
Check In

All Guests will be contacted prior to arrival with details on arrival and check in procedures.

Lodges

  • Guests to call Reception once outside their lodge.
  • Card payment details will be taken and stored on the Secure Trading Site, and any dog stay fees charged.
  • Reception will provide the Key Box access number.
  • Guests will find their registration card and arrival information on the dining table.
  • All contact with Reception is to be made via telephone. Direct contact to be made only in an emergency.

Hotel Rooms

  • Guests to call Reception once outside the main Manor.
  • Card payment details will be taken and stored on the Secure Trading Site.
  • Room keys and map of where room is situated will be placed on a table at the base of the main staircase for collection.
  • The registration card and arrival information will be placed on dressing table in the hotel room.
  • Entry into the main Manor and hotel rooms is via a one way system which must be adhered to. When going up/down the staircase to the 2nd floor please ring the bell to alert other guests to ensure physical distancing.
Accommodation

General

  • All accommodation will be thoroughly cleaned and disinfected using approved cleaning products.
  • Once the accommodation has been disinfected there will be a seal on the door to be removed on entry by the guest.
  • A number of soft furnishing items have been removed to increase hygiene protocol, e.g. bed throws, cushions, rugs.

Lodges

  • The lodges are fully equipped with a personal kitchen and a supply of linen and towels.
  • All lodges will be provided with CLC World Grocery Welcome Pack. Enhancements are available on request.
  • There are no mid-week cleans for lodges.
  • Linen changes or requests for towels due to soiling will be delivered to your door without staff entering.
  • All rubbish must be double bagged and placed in the Bee Hives to the front of each lodge.
  • Upon departure, place all linen and towels in the bath/shower for collection and leave the unit in as tidy a state as possible to facilitate the changeover before the arrival of the next guests.
  • Keys to be left in the key box and a call placed to Reception to confirm departure.

Hotel Rooms

  • Please leave ‘make up our room’ sign when the room is vacated and a clean/service is required. Any room without a sign will not be serviced. Servicing will be carried out between 9am and 1pm only.
Bars & Restaurants
  • The main restaurant will remain closed.
  • Bar and Terrace seating will be arranged to allow physical distancing.
  • A takeaway service is available with orders and payment made via telephone against the payment card stored in the Secure Trading System. Laminated menus will be provided in all accommodation.
  • Breakfast Boxes are available to order the night before for delivery to your accommodation the following morning.

Lodge Deliveries:

  • Guests will be called when the order is ready and it will be dropped off outside lodge accommodation.
Communal Areas (incl. pools)
  • Guests entering the main Manor must wear a mask at all times in communal areas.
  • CLC World maintenance and cleaning teams ensure communal areas are regularly cleaned and disinfected using approved chemicals.
  • Areas of high contact are sprayed and disinfected frequently by the CLC World team.
  • Hand sanitisers/gels are available throughout the resort. Guests are encouraged to wash hands regularly with soap and use the hand sanitisers/gels.

Leisure Centre & Spa

Leisure Centre

  • The Leisure Centre and Spa facilities are available from 25th July 2020.
  • There is a maximum of 4 ladies and 4 gentlemen allowed at any time. This will be maintained through hour slots which can be booked through Reception. Access to the leisure facilities will not be permitted unless guests have booked.
  • Booking slots are: 7am- 8am; 8.15am-9.15am; 9.30am-10.30am; 10.45am-11.45am; 12noon-1pm; 1.15pm-2.15pm; 2.30pm-3.30pm; 3.45pm-4.45pm; 5pm-6pm; 6.15pm-7.15pm; 7.30pm-8.30pm. There is a 15 minute changeover period between sessions when the changing rooms and facilities will be cleaned.
  • The hour includes time for changing. If guests wish to maximise their time in the facilities, they may arrive and return to their accommodation in their robe, bypassing the changing facilities.
  • All guests must use the hand sanitiser an entering and exiting the leisure facilities.
  • Leisure staff will socially distance while life guarding, but will carry masks in case closer contact is required.

Spa

  • Any client wishing to book an appointment with the Spa, whether a guest or external client must provide, their email address, contact telephone number and card details to confirm the booking.
  • There is a 15 minute changeover period between sessions when the facilities will be cleaned.
  • Only one client allowed per time slot.
  • Any Spa client who wishes to use the pool area or gym, either prior to or after their spa treatment, must book an hour slot, providing details of their spa treatment.
  • All guests must use the hand sanitiser an entering and exiting the leisure facilities.
Excursions & Activities
  • None available
Check Out
  • All items ordered during guest’s stay will be charged at the time of the order.
  • Any guests that have a balance on their bill will receive an email the night before departure.
  • Guests requiring a copy of their bill to please call Reception on the evening prior to their departure.
  • Upon departure, Guests to call reception and leave the keys in the key box (lodge) or in the Hotel room.

Below you will find entry requirements for the UK. They are applicable to all visitors to the UK in addition to the regular requirements of passport/National ID etc, provided there is an agreement between the UK and the country of departure. Further information is available on your government’s website.

Entry to the UK
Testing/screening on arrival
  • Temperature screening is in place in some, but not all UK airports.
  • If you arrive in the UK from a country that is not on the list of exempt countries, you must self-isolate for 14 days and be able to provide evidence of where you will quarantine.
  • Full information on how and where to self-isolate can be found here.

IMPORTANT: COVID-19 Travel Insurance Update
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