CLC Sunningdale Village

• From Monday 23^rd November, Spain requires all travellers arriving in Spain from countries deemed high risk to show they have tested negative for COVID-19.
  • Those flying in from high risk countries are required to confirm a negative COVID-19 test result before they are allowed to travel. Authorities may request to see the result of the test, which must be an original document, written either in Spanish or in English, presented in paper or electronic format. Failure to present test on arrival in Spain may result in a fine.
  • Spain will review the list of high risk countries every 15 days and it will become available at the Spain Travel Health site.
• ALL tourists checking in to CLC World accommodation MUST present a negative diagnostic test for COVID-19 carried out within a maximum period of 72 hours prior to arrival. This is a legal requirement.
• The Certificate must contain the date and time the test was taken, the identity of the individual taking it, the laboratory responsible for verification and the nature of the laboratory, and the negative result.
• If you do not have a test certificate upon arrival, you must pay for a test to be carried out locally and remain isolated in your room until you receive the result and communicate it to Reception.
• If you do not have a negative test certificate, and refuse to get a test from a local clinic in the Canary Islands, you will be denied access to the accommodation.
• Residents of the Canary Islands must present proof of residence and complete a declaration that they have not left the Canary Islands in the last 15 days.
• The Canary Islands government has negotiated supplementary travel insurance to cover Covid-19 eventualities (see Travel Insurance section below).
• Masks are compulsory at all times in public spaces for everyone aged 6 and over, both open and confined, regardless of whether physical distancing can be maintained. Exceptions are when eating/drinking, swimming, exercising, at the beach or poolside. Fines can be issued by the authorities for failure to comply.
• Physical distancing should still be maintained wherever possible, other than among family members.
• It is compulsory to wear masks on public transport.
• Taxis – a maximum of 4 people allowed per standard taxi and 8 in the larger people carrier. Masks must be worn.

• Guests will be met outside Reception and directed to the arrivals luggage drop.
• Guests will be directed to a waiting area and contacted when it is their time to check in.
• Only one member of the party will go to Reception, with all the passports of the group and the required negative diagnostic test for COVID-19, to complete the check in process.
• Temporary check in desks are operating alongside the main Reception area to maintain the safety of guests and staff.
• Please follow directional signage once check in has been completed.

• The apartments are fully equipped with a personal kitchen and a supply of linen and beach towels.
• The apartments will be thoroughly cleaned and disinfected using approved cleaning products.
• Once room has been disinfected there will be a seal on the door to be removed on entry by the guest.
• A number of soft furnishing items have been removed to increase hygiene protocol e.g. bed throws, cushions, rugs.
• The CLC World welcome grocery pack has been replaced with a hygiene pack.
• Currently, mid-week cleans are not available.
• Linen changes or requests for other in-room requirements will be delivered to your door without staff entering.
• Please use the rubbish collection and recycling centres around the resort.
• Upon departure, place all linen and towels in the bath/shower for collection and leave the unit in as tidy a state as possible to facilitate the changeover before the arrival of the next guests.

• Seating within bars and restaurants is limited. Terrace capacity has been increased where possible to maximise the number of places available.
• Guests must remain seated and not approach or stand at the bar or service counters.
• Menus are disposable and will be replaced after each usage.
• A full takeaway service is available for those who prefer to eat in their own apartment or where there is no space available in the restaurant or bar.
• Guests are encouraged to use contactless payment or room charging to limit the use of cash on resort.
• There is no live evening entertainment during the initial opening period.
• CEHAT has registered all our resort restaurants as “safe restaurants” so you can dine in confidence.

• CLC World maintenance and cleaning teams ensure communal areas are regularly cleaned and disinfected using approved chemicals.
• Areas of high contact are sprayed and disinfected frequently by the CLC World team.
• Hand sanitisers/gels are available throughout the resort. Guests are encouraged to wash hands regularly with soap and use the hand sanitisers/gels.

Sunbeds & Pools

• The number of sunbeds around the pool has been reduced. Guests are encouraged to swim, and then return to private terraces should there be no sunbed available at poolside.
• Sunbeds will be placed, within designated plots, according to the physical distance guidance of 1.5 meters.
• Our pool attendants will help control the reservation of sunbeds around the pool. Depending on demand, we may have to limit time guests can use the pool using a controlled reservation system.
• Sunbeds will be cleaned after each guest usage.
• The swimming pools are available for use and the entrance points are regularly cleaned.
• There are restrictions on the number of people allowed in the pool at any one time; please adhere to the instructions of the pool attendant on duty.

• Excursions and activities are constantly reviewed. Up-to-date information on what is available can be found on Team Marina notice boards in resort and on Your Guide.
• Activities and excursions can be booked through Team Marina.
• The use of mini golf, pool table and table tennis are to be booked at Team Marina or Reception.
• The Kids Club is currently closed.

• Check out time is 10am on day of departure.
• Luggage will be left in the designated check out luggage drop.
• Only 1 member of the group is to go to Reception to check out and adhere to physical distancing.
• We encourage guests to settle their bill on the night before departure where possible to speed up the check-out procedure.
• Guests are encouraged to use contactless payment when settling their account.
• Unfortunately, due to strict hygiene protocol on shared facilities, there will be no courtesy room available on departure day.

• The State of Emergency (“Estado de Alarma”) ended on 21 June. Spain’s borders are now open to European Union and Schengen-area countries.
• Restrictions on travellers from outside the European Union and the Schengen free-travel area were lifted from 1 July, providing the countries they depart from have agreements with Spain.
• You must wear a mask at all times in public spaces where a physical distance of 1.5metres cannot be maintained. This applies to all persons aged 6 and over. Penalties may be imposed if you do not comply.

• From Monday 23^rd November, Spain requires all travellers arriving in Spain from countries deemed high risk to show they have tested negative for COVID-19.
  • Those flying in from high risk countries are required to confirm a negative COVID-19 test result before they are allowed to travel. Authorities may request to see the result of the test, which must be an original document, written either in Spanish or in English, presented in paper or electronic format. Failure to present test on arrival in Spain may result in a fine.
  • Spain will review the list of high risk countries every 15 days and it will become available at the Spain Travel Health site.
• ALL tourists checking in to CLC World accommodation MUST present a negative diagnostic test for COVID-19 carried out within a maximum period of 72 hours prior to arrival. This is a legal requirement.
• The Certificate must contain the date and time the test was taken, the identity of the individual taking it, the laboratory responsible for verification and the nature of the laboratory, and the negative result.
• If you do not have a test certificate upon arrival, you must pay for a test to be carried out locally and remain isolated in your room until you receive the result and communicate it to Reception.
• If you do not have a negative test certificate, and refuse to get a test from a local clinic in the Canary Islands, you will be denied access to the accommodation.
• Residents of the Canary Islands must present proof of residence and complete a declaration that they have not left the Canary Islands in the last 15 days.
• Provide the Spanish Ministry of Health with contact information and any history of exposure to COVID-19, 48 hours prior to travel. You can do this on the Spain Travel Health website or downloadable app. It is mandatory for all passengers travelling to Spain to fill out and sign the online form associated with your trip, regardless of your nationality or residency status. On completion, you will be issued a personal and non-transferable QR code which you must show (electronically or hardcopy) at airport health controls on arrival.
• Have your temperature checked
• Undergo a visual health assessment

Anyone who presents symptoms or fails one of the above requirements will be seen by a health professional.

• From Monday 23rd, Spain requires all travellers arriving in Spain from countries deemed high risk to show they have tested negative for COVID-19.
  • Those flying in from high risk countries are required to confirm a negative COVID-19 test result before they are allowed to travel. Authorities may request to see the result of the test, which must be an original document, written either in Spanish or in English, presented in paper or electronic format.

Spain will review the list of high risk countries every 15 days and it will become available at the Spain Travel Health site.

• From 21 June, Spain’s land borders are open.
• Inter-regional travel is permitted throughout Spain, though there instances of localised lockdowns. All passengers must wear a face mask covering the nose and mouth. Penalties may be imposed if you do not comply.

From 25^th October, the Canary Islands were added to the UK travel corridor list, meaning you will not need to self-isolate upon return from any of the Canary Islands.

If you are returning from the Canary Islands you will be required to complete the passenger locator form before you enter the UK.

Check the full guidance on entering or returning to the UK here