CLC World resorts & Hotels

CLC Sunningdale Village

Tenerife

Resort opening date: TBC

Updated: Friday 7th May 2021

As part of CLC World’s Safe Hands initiative, there are a number of resort protocols in place to ensure that your stay with us is both safe and enjoyable.

The resort has been registered by the Spanish Confederation of Hotels and Tourist Accommodation (CEHAT) as “safe accommodation”, meaning you can enjoy your holiday with confidence.

CLC World on Tenerife is collaborating with Hospiten to ensure all guests and team members stay safe. Hospiten have commended CLC World for their SafeHands protocols and are working closely with the management team regarding staff H&S training.

We would also like to share with you some of the government regulations for Tenerife which you will need to bear in mind when not on resort.

For yours and the CLC World team’s safety, all CLC World team members are wearing PPE in accordance with established guidelines and regulations in the hotel industry. CLC World has also installed screens at high contact points around the resort.

Please ensure that you maintain the recommended physical distance between yourself and non-family members at all possible times.

We hope you enjoy your holiday!

General Destination

Spain requires all travellers arriving in Spain from countries deemed high risk to show they have tested negative for COVID-19.

  • Those flying in from high risk countries are required to confirm a negative COVID-19 test result before they are allowed to travel. Authorities may request to see the result of the test, which must be an original document, written either in Spanish or in English, presented in paper or electronic format. Failure to present test on arrival in Spain may result in a fine.
  • Spain will review the list of high risk countries every 15 days and it will become available at the Spain Travel Health site.
  • ALL tourists checking in to CLC World accommodation MUST present a negative diagnostic test for COVID-19 carried out within a maximum period of 72 hours prior to arrival. This is a legal requirement.
  • The Certificate must contain the date and time the test was taken, the identity of the individual taking it, the laboratory responsible for verification and the nature of the laboratory, and the negative result.
  • If you do not have a test certificate upon arrival, you must pay for a test to be carried out locally and remain isolated in your room until you receive the result and communicate it to Reception.
  • If you do not have a negative test certificate, and refuse to get a test from a local clinic in the Canary Islands, you will be denied access to the accommodation.
  • Residents of the Canary Islands must present proof of residence and complete a declaration that they have not left the Canary Islands in the last 15 days.
  • Tenerife is currently under Alert level 2, the main restrictions are summarised as follows:
    • Bars and restaurants: Open until 11pm with a Max of 6 people per table on the terrace and 4 inside.
    • Common areas are restricted to 75% capacity (at pool etc) maintaining a social distance of 1.5 meters.
    • Shopping centres will operate at 33% capacity
  • COVID-19 testing – Reception can help you arrange a Covid test where required for your return journey. Tests will be conducted by preferred medical centres, chosen for their convenience and minimal distraction to your overall holiday experience. Please contact the reception for details and to arrange an appointment prior to your departure.
  • The Canary Islands government has negotiated supplementary travel insurance to cover Covid-19 eventualities (see Travel Insurance section below).
  • Masks are compulsory at all times in public spaces for everyone aged 6 and over, both open and confined, regardless of whether physical distancing can be maintained. Exceptions are when eating/drinking, swimming, exercising, at the beach or poolside. Fines can be issued by the authorities for failure to comply.
  • An interpersonal distance of 1.5 meters should be maintained in all public areas where possible.
  • It is compulsory to wear masks on public transport.
  • Taxis – a maximum of 3 people allowed per standard taxi (usual capacity 4) and 6 in the larger people carrier (usual capacity 7/8). Passengers are not allowed to sit in the front seat. Masks must be worn.

For further information on Coronavirus restrictions on Tenerife, visit https://www.hellocanaryislands.com/coronavirus/

Check In
  • Only one member of the party will go to Reception, with all the passports of the group and the required negative diagnostic test for COVID-19, to complete the check in process.
  • Temporary check in desks are operating alongside the main Reception area to maintain the safety of guests and staff.
Accommodation
  • The apartments are fully equipped with a personal kitchen and a supply of linen and beach towels.
  • The apartments will be thoroughly cleaned and disinfected using approved cleaning products.
  • Once room has been disinfected there will be a seal on the door to be removed on entry by the guest.
  • A number of soft furnishing items have been removed to increase hygiene protocol e.g. bed throws, cushions, rugs.
  • The CLC World welcome grocery pack has been replaced with a hygiene pack.
  • Currently, mid-week cleans are not available.
  • Linen changes or requests for other in-room requirements will be delivered to your door without staff entering.
  • Please use the rubbish collection and recycling centres around the resort.
  • Upon departure, place all linen and towels in the bath/shower for collection and leave the unit in as tidy a state as possible to facilitate the changeover before the arrival of the next guests.
Bars & Restaurants
  • Bars and restaurants are closed until further notice
  • Seating within bars and restaurants is limited to 75% capacity on Terrace and 50% inside.
  • Guests must remain seated and not approach or stand at the bar or service counters.
  • Menus are disposable and will be replaced after each usage.
  • Guests are encouraged to use contactless payment or room charging to limit the use of cash on resort.
  • CEHAT has registered all our resort restaurants as “safe restaurants” so you can dine in confidence.

Communal Areas (incl. pools)
  • CLC World maintenance and cleaning teams ensure communal areas are regularly cleaned and disinfected using approved chemicals.
  • Areas of high contact are sprayed and disinfected frequently by the CLC World team.
  • Hand sanitisers/gels are available throughout the resort. Guests are encouraged to wash hands regularly with soap and use the hand sanitisers/gels.

Sunbeds & Pools

  • The number of sunbeds around the pool has been reduced. Guests are encouraged to swim, and then return to private terraces should there be no sunbed available at poolside.
  • Sunbeds will be placed, within designated plots, according to the physical distance guidance of 1.5 meters.
  • Our pool attendants will help control the reservation of sunbeds around the pool. Depending on demand, we may have to limit time guests can use the pool using a controlled reservation system.
  • Sunbeds will be cleaned after each guest usage.
  • The swimming pools are available for use and the entrance points are regularly cleaned.
  • There are restrictions on the number of people allowed in the pool at any one time; please adhere to the instructions of the pool attendant on duty.
Excursions & Activities
  • The Kids Club is currently closed.
  • The use of the multi-use sports court, mini golf, pool table, table tennis and chess are to be booked at Reception.
Check Out
  • Check out time is 10am on day of departure.
  • Luggage will be left in the designated check out luggage drop.
  • Only 1 member of the group is to go to Reception to check out and adhere to physical distancing.
  • We encourage guests to settle their bill on the night before departure where possible to speed up the check-out procedure.
  • Guests are encouraged to use contactless payment when settling their account.
  • Unfortunately, due to strict hygiene protocol on shared facilities, there will be no courtesy room available on departure day.

Below you will find entry requirements for Spain. They are applicable to all visitors to Spain (including the Canary islands) in addition to the regular requirements of passport/National ID etc, provided there is an agreement between Spain and the country of departure. Further information is available at Spanish Travel Health portal and your government’s website.

Entry to Canary Islands

You can visit the Canary Islands provided you travel from the European Union, from a country in the Schengen area or from a third country with which Spain has reciprocal agreements regarding the acceptance of travellers.

When planning your return, we always recommend that you check the requirements and recommendations of your country of origin.

Testing/screening on arrival

On arrival, travellers entering Spain from the UK will not be required to self-isolate.

All passengers (excluding children under the age of 6 years old) travelling to Spanish airports and ports from ‘risk’ countries (as determined by the European Centre for Disease Prevention & Control) will be required to present a negative Covid-19 test result taken within no more than 72 hours prior to arrival, in order to enter the country.

It is mandatory for all passengers travelling to Spain to fill out and sign a Health Control Form 48 hours prior to travel. You can do this on the Spain Travel Health website or downloadable app.

Anyone who has not completed this form electronically via the Spain Travel Health website or app, may submit it in paper format prior to boarding.

Transiting Spain

Transiting Spanish airports from the UK to another international destination is not currently permitted. This includes airside transits where travellers do not leave the international zone of the airport (i.e. do not pass Spanish border control and do not enter into Spanish territory). If you are due to transit Spain from the UK, you should contact your travel operator.

Travellers due to transit Spain on return to the UK, are allowed to transit through Spanish airports. You should be prepared to show evidence of your connecting flight. Should your transit involve passing through Spanish border control into Spanish territory, you may be required to present a negative PCR, TNA or LAMP test. Please contact your travel operator before departure.

A negative PCR, TNA or LAMP test taken within the 72 hours prior to arrival is not required for those entering Spain by land (by road or by rail). Further information on the test is available from the Spanish authorities here.

Inter-regional travel is permitted, providing your point of origin and destination do not fall within a confined area where entry and exit restrictions are in place. Transiting confined areas to reach your final destination is permitted, however you should be prepared to show evidence of your onward journey such as train or flight tickets to your final destination.

UK Travel Requirements

Under current UK COVID-19 restrictions, you must stay at home. You must not leave home or travel, including abroad, unless you have a legally permitted reason to do so. Check the rules that apply to you in EnglandScotlandWales and Northern Ireland.

If you’re travelling to England you must either quarantine in the place you’re staying or in a managed quarantine hotel for 10 days because of coronavirus (COVID-19). What you need to do depends on where you travel in the 10 days before you arrive in England.
You must also get 2 coronavirus tests after you arrive in England. You’ll need to book these before you travel.

Find out how to book the tests you must get after you arrive in England and if you need to book a quarantine hotel.

Find out what to do if you’re:

You cannot currently enter the UK if you’ve been in or through a country on the banned travel list (sometimes known as the ‘red list’) in the last 10 days, unless you’re British, Irish or you have the right to live in the UK.

Before you leave for the UK

You’ll need to:

  • complete a passenger locator form
  • provide proof of a negative coronavirus test

Find out more about what you’ll need to do before you leave for the UK because of coronavirus.

Your passport or identity card will be checked when you arrive at a UK port or airport to make sure you’re allowed to come into the country. It should be valid for the whole of your stay.

You may also need a visa to come into or travel through the UK, depending on your nationality.

UK Nationals – From 1st January 2021, the UK is no longer part of the EU and travel requirements have changed. Please refer to the UK government’s website for more information.

IMPORTANT: COVID-19 Travel Insurance Update
Now, more than ever, it is important to ensure that you have the appropriate travel insurance

Read more