As part of CLC World’s Safe Hands initiative, there are a number of resort protocols in place to ensure that your stay with us is both safe and enjoyable.
The resort has been registered by the Spanish Confederation of Hotels and Tourist Accommodation (CEHAT) as “safe accommodation”, meaning you can enjoy your holiday with confidence.
CLC World on Tenerife is collaborating with Hospiten to ensure all guests and team members stay safe. Hospiten have commended CLC World for their SafeHands protocols and are working closely with the management team regarding staff H&S training.
We would also like to share with you some of the government regulations for Tenerife which you will need to bear in mind when not on resort.
For yours and the CLC World team’s safety, all CLC World team members are wearing PPE in accordance with established guidelines and regulations in the hotel industry. CLC World has also installed screens at high contact points around the resort.
Please ensure that you maintain the recommended physical distance between yourself and non-family members at all possible times.
We hope you enjoy your holiday!
Destination and Resort Safety Protocols
The Canary Islands government has negotiated supplementary travel insurance to cover Covid-19 eventualities (see Travel Insurance section below).
Masks must be worn in certain confined spaces. CLC World recommends guests have a mask with them at all times during their holiday as entry may be refused to certain establishments without one.
It is compulsory to wear masks on public transport.
Taxis – a maximum of 4 people allowed per standard taxi and 8 in the larger people carrier. Masks must be worn.
Guests will be met outside Reception and directed to the arrivals luggage drop.
Guests will be directed to a waiting area and contacted when it is their time to check in.
Only one member of the party will go to Reception, with all the passports of the group, to complete the check in process.
Temporary check in desks are operating alongside the main Reception area to maintain the safety of guests and staff.
Please follow directional signage once check in has been completed.
The apartments are fully equipped with a personal kitchen and a supply of linen and beach towels.
The apartments will be thoroughly cleaned and disinfected using approved cleaning products.
Once room has been disinfected there will be a seal on the door to be removed on entry by the guest.
A number of soft furnishing items have been removed to increase hygiene protocol e.g. bed throws, cushions, rugs.
The CLC World welcome grocery pack has been replaced with a hygiene pack.
Currently, mid-week cleans are not available.
Linen changes or requests for other in-room requirements will be delivered to your door without staff entering.
Please use the rubbish collection and recycling centres around the resort.
Upon departure, place all linen and towels in the bath/shower for collection and leave the unit in as tidy a state as possible to facilitate the changeover before the arrival of the next guests.
Bars & Restaurants
Seating within bars and restaurants is limited. Terrace capacity has been increased where possible to maximise the number of places available.
Guests must remain seated and not approach or stand at the bar or service counters.
Menus are disposable and will be replaced after each usage.
A full takeaway service is available for those who prefer to eat in their own apartment or where there is no space available in the restaurant or bar.
Guests are encouraged to use contactless payment or room charging to limit the use of cash on resort.
There is no live evening entertainment during the initial opening period.
CEHAT has registered all our resort restaurants as “safe restaurants” so you can dine in confidence.
Communal Areas (incl. pools)
CLC World maintenance and cleaning teams ensure communal areas are regularly cleaned and disinfected using approved chemicals.
Areas of high contact are sprayed and disinfected frequently by the CLC World team.
Hand sanitisers/gels are available throughout the resort. Guests are encouraged to wash hands regularly with soap and use the hand sanitisers/gels.
Hand sanitisers/gels are available on each floor. Guests are encouraged to use them before calling and entering the lift.
Only one person, or one family, to use the lift at a time.
Sunbeds & Pools
The number of sunbeds around the pool has been reduced. Guests are encouraged to swim, and then return to private terraces should there be no sunbed available at poolside.
Sunbeds will be placed, within designated plots, according to the physical distance guidance of 1.5 meters.
Our pool attendants will help control the reservation of sunbeds around the pool. Depending on demand, we may have to limit time guests can use the pool using a controlled reservation system.
Sunbeds will be cleaned after each guest usage.
The swimming pools are available for use and the entrance points are regularly cleaned.
There are restrictions on the number of people allowed in the pool at any one time; please adhere to the instructions of the pool attendant on duty.
Excursions & Activities
Excursions and activities are constantly reviewed. Up-to-date information on what is available can be found on Team Marina notice boards in resort and on Your Guide.
Activities and excursions can be booked through Team Marina.
The use of the multi-use sports court, mini golf, pool table, table tennis and chess are to be booked at Team Marina or Reception.
Activities available at the Kids Club is under review. We hope to offer open air activities with parental attendance where possible.
Check out time is 10am on day of departure.
Friday departures will check out at the CLC World Exhibition Centre on the 4th floor.
Luggage will be left in the designated check out luggage drop.
Departures on any other day of the week to use the main Reception area.
Only 1 member of the group is to go to Reception to check out and adhere to physical distancing.
We encourage guests to settle their bill on the night before departure where possible to speed up the check-out procedure.
Guests are encouraged to use contactless payment when settling their account.
Unfortunately, due to strict hygiene protocol on shared facilities, there will be no courtesy room available on departure day.
Travel to Spain
Below you will find entry requirements for Spain. They are applicable to all visitors to Spain (including the Canary islands) in addition to the regular requirements of passport/National ID etc, provided there is an agreement between Spain and the country of departure. Further information is available at Spanish Travel Health portal and your government’s website.
Entry to Spain
The State of Emergency (“Estado de Alarma”) ended on 21 June. Spain’s borders are now open to European Union and Schengen-area countries.
Restrictions on travellers from outside the European Union and the Schengen free-travel area were lifted from 1 July, providing the countries they depart from have agreements with Spain.
You must wear a mask at all times in public spaces where a physical distance of 1.5metres cannot be maintained. This applies to all persons aged 6 and over. Penalties may be imposed if you do not comply.
Testing/screening on arrival
There are three requirements for entry into Spain. You must:
Provide the Spanish Ministry of Health with contact information and any history of exposure to COVID-19, 48 hours prior to travel. You can do this on the Spain Travel Health website or downloadable app. It is mandatory for all passengers travelling to Spain to fill out and sign the online form associated with your trip, regardless of your nationality or residency status. On completion, you will be issued a personal and non-transferable QR code which you must show (electronically or hardcopy) at airport health controls on arrival.
Have your temperature checked.
Undergo a visual health assessment.
Anyone who presents symptoms or fails one of the above requirements will be seen by a health professional.
From 21 June, Spain’s land borders are open.
Inter-regional travel is permitted throughout Spain, though there are a few instances of localised lockdowns. If travelling with people who are not from the same household, all passengers must wear a face mask covering the nose and mouth. Penalties may be imposed if you do not comply.
UK Travel Requirements
From 27 July, the FCO advise against all non-essential travel to Spain, including the Balearic and Canary Islands, based on the current assessment of COVID-19 risks in the country.
If you are returning from Spain (including from the Balearics and Canaries) you will be required to self-isolate on your return to the UK, but the FCO is NOT advising you to cut short your visit.
You will need to:
provide your journey and contact details
self-isolate for 14 days
Check the full guidance on entering or returning to the UK here
IMPORTANT: COVID-19 Travel Insurance Update
Now, more than ever, it is important to ensure that you have the appropriate travel insurance