CLC World resorts & Hotels

Ramada Residences by Wyndham Costa Adeje

Tenerife

Resort opening date: 24th July 2020

Updated: Thursday 21st April 2022

As part of our Safe Hands initiative, there are a number of resort protocols in place to ensure that your stay with us is both safe and enjoyable.

The resort has been registered by the Spanish Confederation of Hotels and Tourist Accommodation (CEHAT) as “safe accommodation”, meaning you can enjoy your holiday with confidence.

We are collaborating with Hospiten to ensure all guests and team members stay safe. Hospiten have commended our SafeHands protocols and are working closely with the management team regarding staff H&S training.

We would also like to share with you some of the government regulations for Tenerife which you will need to bear in mind when not on resort.

For yours and our team’s safety, all team members are wearing PPE in accordance with established guidelines and regulations in the hotel industry. We have installed screens at high contact points around the resort.

Please ensure that you maintain the recommended physical distance between yourself and non-family members at all possible times.

We hope you enjoy your holiday!

General Destination
  • All local restrictions on capacity and movement have been removed.
  • COVID-19 testing – Reception can help you arrange a Covid test where required for your return journey. Tests will be conducted by preferred medical centres, chosen for their convenience and minimal distraction to your overall holiday experience.  Please contact the reception for details and to arrange an appointment prior to your departure.
  • Taxis and public transport –Masks must be worn.

For further information on Coronavirus restrictions on Tenerife, visit https://www.hellocanaryislands.com/coronavirus/

Accommodation
  • The apartments are fully equipped with a personal kitchen and a supply of linen and beach towels.
  • The apartments will be thoroughly cleaned and disinfected using approved cleaning products.
  • Once room has been disinfected there will be a seal on the door to be removed on entry by the guest.
  • A number of soft furnishing items have been removed to increase hygiene protocol –e.g. bed throws, cushions, rugs.
  • Please use the rubbish collection and recycling centres around the resort.
  • Upon departure, please leave the unit in as tidy a state as possible to facilitate the changeover before the arrival of the next guests.
Bars & Restaurants

Bars & Restaurants

  • Zacary’s is open 7 days a week from 09.00 to 23.00
  • Menus are disposable and will be replaced after each usage.
  • Guests are encouraged to use contactless payment or room charging to limit the use of cash on resort.
  • CEHAT has registered all our resort restaurants as “safe restaurants” so you can dine in confidence.

Mini-Market

  • The mini-market is open from 09.00 to 16.00 Mon to Thursday and 09.00 to 20.00 Friday, Saturday and Sunday. Outside of these hours, the reception have some essential products for sale including milk, coffee and bottles of water.
Communal Areas (incl. pools)
  • Our maintenance and cleaning teams ensure communal areas are regularly cleaned and disinfected using approved chemicals.
  • Areas of high contact are sprayed and disinfected frequently by the team.
  • Hand sanitisers/gels are available throughout the resort. Guests are encouraged to wash hands regularly with soap and use the hand sanitisers/gels.

Lifts

  • Hand sanitisers/gels are available on each floor. Guests are encouraged to use them before calling and entering the lift.

Sunbeds & Pools

  • Our pool attendants will help control the reservation of sunbeds around the pool.
  • Sunbeds will be cleaned after each guest usage.
  • The swimming pools are available for use and the entrance points are regularly cleaned.
Excursions & Activities

Excursions & Activities

  • The Team Marina staff are working at the poolside with daily activities. Please see the activity board next to the Team Marina facility at the main pool level.
  • The use of the multi-use sports court, mini golf, pool table, table tennis and chess can be booked at Reception.
  • The excursion desk is located within the main reception and open from 9am. We cover all the major attractions in Tenerife and work with the best providers. Please see the team marina staff for details of all recommended excursions for a fun day out.
Check Out
  • Check out time is 10am on day of departure.
  • Luggage will be left in the designated check out luggage drop.
  • We encourage guests to settle their bill on the night before departure where possible to speed up the check-out procedure.
  • Guests are encouraged to use contactless payment when settling their account.

It is mandatory for all passengers travelling to Spain to fill out and sign a Health Control Form 48 hours prior to travel.

Travellers from the UK and outside the EU and Schengen region

From 1 December 2021 the Spanish government requires all arrivals to Spain from outside the EU and Schengen regions, (excluding children under the age of 12 years old) to present proof of being fully vaccinated at least 14 days prior to arrival in Spain (date(s) of vaccination must be specified), with a vaccine authorised by the European Medicines Agency or by the World Health Organisation.

Young travellers from the UK aged 12 to 17 inclusive can enter Spain by presenting documentation certifying that they have undertaken a COVID-19 nucleic acid amplification test – NAAT (PCR or similar) within 72 hours prior to arrival in Spain. Antigen tests are not accepted.

Travellers from within the EU and Schengen Area

Requirement to present one of the following on arrival in Spain;

See Spain Health Travel page for details.

 Below you will find additional entry requirements for Spain. They are applicable to all visitors to Spain in addition to the regular requirements of passport/National ID etc, provided there is an agreement between Spain and the country of departure. Further information is available at Spanish Travel Health portal and your government’s website.

Entry to Canary Islands

You can visit the Canary Islands provided you travel from the European Union, from a country in the Schengen area or from a third country with which Spain has reciprocal agreements regarding the acceptance of travellers.

When planning your return, we always recommend that you check the requirements and recommendations of your country of origin.

UK Travel Requirements

Before you leave for the UK

Find out more about what you’ll need to do before you leave for the UK because of coronavirus.

UK Nationals – From 1st January 2021, the UK is no longer part of the EU and travel requirements have changed. Please refer to the UK government’s website for more information.

IMPORTANT: COVID-19 Travel Insurance Update
Now, more than ever, it is important to ensure that you have the appropriate travel insurance

Read more