CLC World resorts & Hotels

CLC Paradise


Resort opening date: 24th July 2020

Updated: Tuesday 16th February 2021

As part of CLC World’s Safe Hands initiative, there are a number of resort protocols in place to ensure that your stay with us is both safe and enjoyable.

The resort has been registered by the Spanish Confederation of Hotels and Tourist Accommodation (CEHAT) as “safe accommodation”, meaning you can enjoy your holiday with confidence.

CLC World on Tenerife is collaborating with Hospiten to ensure all guests and team members stay safe. Hospiten have commended CLC World for their SafeHands protocols and are working closely with the management team regarding staff H&S training.

We would also like to share with you some of the government regulations for Tenerife which you will need to bear in mind when not on resort.

For yours and the CLC World team’s safety, all CLC World team members are wearing PPE in accordance with established guidelines and regulations in the hotel industry. CLC World has also installed screens at high contact points around the resort.

Please ensure that you maintain the recommended physical distance between yourself and non-family members at all possible times.

We hope you enjoy your holiday!

General Destination

Spain has announced it will be restricting passenger travel from the UK (by air and sea) from 6pm on 22nd December until 2nd March 2021, with the exception of Spanish nationals and those legally resident in Spain. If you were due to travel to Spain please contact your travel operator before departure.

  • From Monday 23rd November, Spain requires all travellers arriving in Spain from countries deemed high risk to show they have tested negative for COVID-19.
    • Those flying in from high risk countries are required to confirm a negative COVID-19 test result before they are allowed to travel. Authorities may request to see the result of the test, which must be an original document, written either in Spanish or in English, presented in paper or electronic format. Failure to present test on arrival in Spain may result in a fine.
    • Spain will review the list of high risk countries every 15 days and it will become available at the Spain Travel Health site.
  • ALL tourists checking in to CLC World accommodation MUST present a negative diagnostic test for COVID-19 carried out within a maximum period of 72 hours prior to arrival. This is a legal requirement.
    • Spain will review the list of high risk countries every 15 days and it will become available at the Spain Travel Health site.
  • The Certificate must contain the date and time the test was taken, the identity of the individual taking it, the laboratory responsible for verification and the nature of the laboratory, and the negative result.
  • If you do not have a test certificate upon arrival, you must pay for a test to be carried out locally and remain isolated in your room until you receive the result and communicate it to Reception.
  • If you do not have a negative test certificate, and refuse to get a test from a local clinic in the Canary Islands, you will be denied access to the accommodation.
  • Residents of the Canary Islands must present proof of residence and complete a declaration that they have not left the Canary Islands in the last 15 days.
  • From 18th December, the Canary Island government will be adjusting the regulations for Tenerife as follows:
    • Bars and restaurants are only open for outside (terrace) seating and at 50% capacity.
    • The curfew is 10pm with the exception of Christmas Eve and New Year’s Eve when it is 12.30am.
    • It is recommended not to travel between regions on the island.
    • You may only meet up with people you live with.
    • Shopping centres will operate at 33% capacity.
  • The Canary Islands government has negotiated supplementary travel insurance to cover Covid-19 eventualities (see Travel Insurance section below).
  • Masks are compulsory at all times in public spaces for everyone aged 6 and over, both open and confined, regardless of whether physical distancing can be maintained. Exceptions are when eating/drinking, swimming, exercising, at the beach or poolside. Fines can be issued by the authorities for failure to comply.
  • Physical distancing should still be maintained wherever possible, other than among family members.
  • It is compulsory to wear masks on public transport.
  • Taxis – a maximum of 2 people allowed per standard taxi (usual capacity 4) and 4 in the larger people carrier (usual capacity 7/8). Passengers are not allowed to sit in the front seat. Masks must be worn.
Check In
  • Guests will be met outside Reception and directed to the arrivals luggage drop.
  • Guests will be directed to a waiting area and contacted when it is their time to check in.
  • Only one member of the party will go to Reception, with all the passports of the group and the required negative diagnostic test for COVID-19, to complete the check in process.
  • Temporary check in desks are operating alongside the main Reception area to maintain the safety of guests and staff.
  • Please follow directional signage once check in has been completed.
  • The apartments are fully equipped with a personal kitchen and a supply of linen and beach towels.
  • The apartments will be thoroughly cleaned and disinfected using approved cleaning products.
  • Once room has been disinfected there will be a seal on the door to be removed on entry by the guest.
  • A number of soft furnishing items have been removed to increase hygiene protocol e.g. bed throws, cushions, rugs.
  • The CLC World welcome grocery pack has been replaced with a hygiene pack.
  • Currently, mid-week cleans are not available.
  • Linen changes or requests for other in-room requirements will be delivered to your door without staff entering.
  • Please use the rubbish collection and recycling centres around the resort.
  • Upon departure, place all linen and towels in the bath/shower for collection and leave the unit in as tidy a state as possible to facilitate the changeover before the arrival of the next guests.
Bars & Restaurants
  • Zacary’s is closed until further notice
  • Seating within bars and restaurants is limited to terraces only and at 50% capacity from 18th December.
  • Guests must remain seated and not approach or stand at the bar or service counters.
  • Menus are disposable and will be replaced after each usage.
  • A full takeaway service is available for those who prefer to eat in their own apartment or where there is no space available in the restaurant or bar.
  • Guests are encouraged to use contactless payment or room charging to limit the use of cash on resort.
  • There is no live evening entertainment during the initial opening period.
  • CEHAT has registered all our resort restaurants as “safe restaurants” so you can dine in confidence.

Communal Areas (incl. pools)
  • CLC World maintenance and cleaning teams ensure communal areas are regularly cleaned and disinfected using approved chemicals.
  • Areas of high contact are sprayed and disinfected frequently by the CLC World team.
  • Hand sanitisers/gels are available throughout the resort. Guests are encouraged to wash hands regularly with soap and use the hand sanitisers/gels.


  • The mini-market is now closed until further notice


  • Hand sanitisers/gels are available on each floor. Guests are encouraged to use them before calling and entering the lift.
  • Only one person, or one family, to use the lift at a time.

Sunbeds & Pools

  • The number of sunbeds around the pool has been reduced. Guests are encouraged to swim, and then return to private terraces should there be no sunbed available at poolside.
  • Sunbeds will be placed, within designated plots, according to the physical distance guidance of 1.5 meters.
  • Our pool attendants will help control the reservation of sunbeds around the pool. Depending on demand, we may have to limit time guests can use the pool using a controlled reservation system.
  • Sunbeds will be cleaned after each guest usage.
  • The swimming pools are available for use and the entrance points are regularly cleaned.
  • There are restrictions on the number of people allowed in the pool at any one time; please adhere to the instructions of the pool attendant on duty.
Excursions & Activities
  • Excursions and activities are constantly reviewed. Up-to-date information on what is available can be found on Team Marina notice boards in resort and on Your Guide.
  • Activities and excursions can be booked through Team Marina.
  • The use of the multi-use sports court, mini golf, pool table, table tennis and chess are to be booked at Team Marina or Reception.
  • The Kids Club is currently closed.
Check Out
  • Check out time is 10am on day of departure.
  • Friday departures will check out at the CLC World Exhibition Centre on the 4th floor.
  • Luggage will be left in the designated check out luggage drop.
  • Departures on any other day of the week to use the main Reception area.
  • Only 1 member of the group is to go to Reception to check out and adhere to physical distancing.
  • We encourage guests to settle their bill on the night before departure where possible to speed up the check-out procedure.
  • Guests are encouraged to use contactless payment when settling their account.
  • Unfortunately, due to strict hygiene protocol on shared facilities, there will be no courtesy room available on departure day.

Below you will find entry requirements for Spain. They are applicable to all visitors to Spain (including the Canary islands) in addition to the regular requirements of passport/National ID etc, provided there is an agreement between Spain and the country of departure. Further information is available at Spanish Travel Health portal and your government’s website.

Entry to Spain

Spain has announced it will be restricting passenger travel from the UK (by air and sea) from 6pm on 22nd December until 2nd March 2021, with the exception of Spanish nationals and those legally resident in Spain. If you were due to travel to Spain please contact your travel operator before departure.

  • The State of Emergency (“Estado de Alarma”) ended on 21 June. Spain’s borders are now open to European Union and Schengen-area countries.
  • Restrictions on travellers from outside the European Union and the Schengen free-travel area were lifted from 1 July, providing the countries they depart from have agreements with Spain.
  • You must wear a mask at all times in public spaces where a physical distance of 1.5metres cannot be maintained. This applies to all persons aged 6 and over. Penalties may be imposed if you do not comply.
Testing/screening on arrival

On arrival, travellers entering Spain from the UK will not be required to self-isolate.

However, from 23 November 2020, all passengers (excluding children under the age of 6 years old) travelling to Spanish airports and ports from ‘risk’ countries (as determined by the European Centre for Disease Prevention & Control) will be required to present a negative PCR swab test taken within no more than 72 hours prior to arrival, in order to enter the country.

From 10 December 2020, a TMA (Transcription-Mediated Amplification) swab test or a LAMP (Loop-Mediated Isothermal Amplification) test are also accepted by Spanish authorities, again taken within no more than 72 hours prior to arrival. While TMA and LAMP tests are not currently widely available in the UK, you should refer to testing facilities directly for specific information on the types of tests available to you, prior to booking an appointment. The UK is currently on the ‘risk’ countries list and passengers arriving from the UK are therefore subject to this requirement.

This requirement applies to all passengers arriving in Spain by air or sea, regardless of your residency status in Spain and the length of time you intend on staying. Property owners in Spain are subject to this requirement.

If you are travelling by air or sea to Spain, you must declare on the mandatory ‘Health Control Form’ listed below, that you have undertaken a PCR, TMA or LAMP test within no more than 72 hours prior to arrival, have tested negative for COVID-19, and can show on request evidence certifying your results. The document you provide must be the original, be written in Spanish or English, may be submitted in paper or electronic format and must contain the following information:

  • name of passenger
  • passport number or ID card number (the number provided must match the one provided on the Health Control Form)
  • test date
  • name and contact details of the testing centre
  • testing method applied (ie PCR)
  • test results

You will also be subject to the following additional requirements at the point of entry. It is mandatory for all passengers travelling to Spain to fill out and sign a Health Control Form 48 hours prior to travel, providing the Spanish Ministry of Health with:

  • contact information
  • details of any known history of exposure to COVID-19, and
  • confirmation that you are able to provide evidence, certifying that you have undertaken a PCR (swab) test within no more than 72 hours prior to arrival and have tested negative for COVID-19

You can do this on the Spain Travel Health website or downloadable app. On completion, you will be issued a personal and non-transferable QR code which you must show (electronically or hardcopy) at airport health controls on arrival. Anyone who has not completed this form electronically via the Spain Travel Health website or app, may submit it in paper format prior to boarding.

  • temperature check
  • undergo a visual health assessment

Anyone who presents symptoms or fails to meet one of the above requirements will be required to undergo a test on arrival and will be obliged to observe the COVID-19 protocols in place as determined by the local authorities of your destination in Spain.

Checks will be carried out on arrival to confirm travellers have undergone a COVID-19 PCR, TMA or LAMP test and have tested negative. A minimum fine of €3000 may be issued to anyone who arrives in Spanish airports and ports from ‘risk’ countries without adequate evidence of a negative PCR, TMA or LAMP test.

Passengers may also be contacted and required to undertake a PCR, TMA or LAMP test at any point up to 48 hours after their arrival in Spain.

  • ALL tourists checking in to CLC World accommodation MUST present a negative diagnostic test for COVID-19 carried out within a maximum period of 72 hours prior to arrival. This is a legal requirement.
  • Residents of the Canary Islands must present proof of residence and complete a declaration that they have not left the Canary Islands in the last 15 days.

Spain will review the list of high risk countries every 15 days and it will become available at the Spain Travel Health site.

Transiting Spain

Transiting Spanish airports from the UK to another international destination is not currently permitted. This includes airside transits where travellers do not leave the international zone of the airport (i.e. do not pass Spanish border control and do not enter into Spanish territory). If you are due to transit Spain from the UK, you should contact your travel operator.

Travellers due to transit Spain on return to the UK, are allowed to transit through Spanish airports. You should be prepared to show evidence of your connecting flight. Should your transit involve passing through Spanish border control into Spanish territory, you may be required to present a negative PCR, TNA or LAMP test. Please contact your travel operator before departure.

A negative PCR, TNA or LAMP test taken within the 72 hours prior to arrival is not required for those entering Spain by land (by road or by rail). Further information on the test is available from the Spanish authorities here.

If you are travelling to Spain via Gibraltar, check the latest entry requirements and travel advice for Gibraltar. Spain have announced that from 22 December 2020 until 19 January 2021, UK nationals will only be able to enter Spain via Gibraltar if you are a Spanish national, you are legally resident in Spain or Gibraltar or a cross-border worker.

Inter-regional travel is permitted, providing your point of origin and destination do not fall within a confined area where entry and exit restrictions are in place. Transiting confined areas to reach your final destination is permitted, however you should be prepared to show evidence of your onward journey such as train or flight tickets to your final destination.

UK Travel Requirements

Under current UK COVID-19 restrictions, you must stay at home. You must not leave home or travel, including abroad, unless you have a legally permitted reason to do so. Check the rules that apply to you in EnglandScotlandWales and Northern Ireland.

If you’re travelling to England you must either quarantine in the place you’re staying or in a managed quarantine hotel for 10 days because of coronavirus (COVID-19). What you need to do depends on where you travel in the 10 days before you arrive in England.
You must also get 2 coronavirus tests after you arrive in England. You’ll need to book these before you travel.

Find out how to book the tests you must get after you arrive in England and if you need to book a quarantine hotel.

Find out what to do if you’re:

You cannot currently enter the UK if you’ve been in or through a country on the banned travel list (sometimes known as the ‘red list’) in the last 10 days, unless you’re British, Irish or you have the right to live in the UK.

Before you leave for the UK

You’ll need to:

  • complete a passenger locator form
  • provide proof of a negative coronavirus test

Find out more about what you’ll need to do before you leave for the UK because of coronavirus.

Your passport or identity card will be checked when you arrive at a UK port or airport to make sure you’re allowed to come into the country. It should be valid for the whole of your stay.

You may also need a visa to come into or travel through the UK, depending on your nationality.

UK Nationals – From 1st January 2021, the UK is no longer part of the EU and travel requirements have changed. Please refer to the UK government’s website for more information.

IMPORTANT: COVID-19 Travel Insurance Update
Now, more than ever, it is important to ensure that you have the appropriate travel insurance

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