CLC Monterey & CLC Monterey Royale

The Spanish government requires all arrivals to Spain from the UK (excluding children under the age of 12 years old) to present on entry one of the following:

• documentation issued within 48 hours prior to arrival in Spain, certifying that you have undertaken a COVID-19 test, e.g. PCR, TMA, LAMP or NEAR, and tested negative. Antigen tests are not currently accepted.
• proof of being fully vaccinated at least 14 days prior to arrival in Spain (date(s) of vaccination must be specified), with a vaccine authorised by the European Medicines Agency or by the World Health Organisation

See Spain Health Travel page for details.

• Guests over the age of 12, staying in Tourist Accommodation in the Canary Islands, must present a negative diagnostic test for COVID-19 carried out within a maximum period of 72 hours prior to check in. This is a legal requirement under Decree-law 17/2020.
• The Certificate must contain the date and time the test was taken, the identity of the individual taking it, the laboratory responsible for verification and the nature of the laboratory, and the negative result.

  You do not need to present a test if you:

  • have a certificate confirming that the holder has received a vaccine against Covid-19 – a Vaccination Certificate. Certificate is valid 14 days after the administration of the final dose of the vaccine.
  • have a certificate confirming that the holder has recovered from Covid-19 – a recovery certificate.
  • are a resident of the Canary islands and have not left the Canary Islands in the last 15 days
  • have been in the Canary islands for 15 days before your check in to the hotel and can present travel documents to show this.
• If you do not have a test certificate upon arrival, you must pay for a test to be carried out locally and present the result to Reception.
• If you do not have a negative test certificate, and refuse to get a test from a local clinic in the Canary Islands, you will be denied access to the accommodation.
• Residents of the Canary Islands must present proof of residence and complete a declaration that they have not left the Canary Islands in the last 15 days.
• Tenerife is currently under Alert level 3, the main restrictions are summarised as follows:
  • Bars and restaurants: Open until 1am with a max of 6 people per table.
  • Common areas are restricted to 75% capacity (at pool etc) maintaining a social distance of 1.5 meters.
  • Shopping centres will operate at 33% capacity
• COVID-19 testing – Reception can help you arrange a Covid test where required for your return journey. Tests will be conducted by preferred medical centres, chosen for their convenience and minimal distraction to your overall holiday experience. Please contact the reception for details and to arrange an appointment prior to your departure. Antigen Tests are currently available for circa €30 – €40 and PCR tests from €85 – €120 depending on clinic available.
• The Canary Islands government has negotiated supplementary travel insurance to cover Covid-19 eventualities (see Travel Insurance section below).
• Masks must be worn by adults and children over the age of 6 in enclosed public spaces, except when eating or drinking, and outdoors where it is not possible to maintain an interpersonal safety distance of 1.5m. Not mandatory if you have a confirmed medical exemption.
• Taxis – a maximum of 3 people allowed per standard taxi (usual capacity 4) and 6 in the larger people carrier (usual capacity 7/8). Passengers are not allowed to sit in the front seat. Masks must be worn.

For further information on Coronavirus restrictions on Tenerife, visit https://www.hellocanaryislands.com/coronavirus/

• Only one member of the party will go to Reception, with all the passports of the group and the required negative diagnostic test for COVID-19, to complete the check in process.
• Temporary check in desks are operating alongside the main Reception area to maintain the safety of guests and staff.

• The apartments are fully equipped with a personal kitchen and a supply of linen and beach towels.
• The apartments will be thoroughly cleaned and disinfected using approved cleaning products.
• Once the apartment has been disinfected there will be a seal on the door to be removed on entry by the guest.
• A number of soft furnishing items have been removed to increase hygiene protocol e.g. bed throws, cushions, rugs.
• Linen changes or requests for other in-room requirements will be delivered to your door.
• Please use the rubbish collection and recycling centres around the resort.
• Upon departure, please leave the unit in as tidy a state as possible to facilitate the changeover before the arrival of the next guests.

• CLC Bars and restaurants are closed until further notice
• Guests must remain seated and not approach or stand at the bar or service counters.
• At CLC our menus are disposable and will be replaced after each usage.
• Guests are encouraged to use contactless payment or room charging to limit the use of cash on resort.
• CEHAT has registered all our CLC resort restaurants as “safe restaurants” so you can dine in confidence.

• CLC World maintenance and cleaning teams ensure communal areas are regularly cleaned and disinfected using approved chemicals.
• Areas of high contact are sprayed and disinfected frequently by the CLC World team.
• Hand sanitisers/gels are available throughout the resort. Guests are encouraged to wash hands regularly with soap and use the hand sanitisers/gels.

Lifts

• Hand sanitisers/gels are available on each floor. Guests are encouraged to use them before calling and entering the lift.
• Only one person, or one family, to use the lift at a time.

Sunbeds & Pools

• The number of sunbeds around the pool has been reduced. Guests are encouraged to swim, and then return to private terraces should there be no sunbed available at poolside.
• Sunbeds will be placed, within designated plots, according to the physical distance guidance of 1.5 meters.
• Our pool attendants will help control the reservation of sunbeds around the pool. Depending on demand, we may have to limit time guests can use the pool using a controlled reservation system.
• Sunbeds will be cleaned after each guest usage.
• The swimming pools are available for use and the entrance points are regularly cleaned.
• There are restrictions on the number of people allowed in the pool at any one time; please adhere to the instructions of the pool attendant on duty.

• The Team Marina staff are working at the poolside with daily activities, refreshments and prizes.
• The use of the multi-use sports court, mini golf, pool table, table tennis and chess are to be booked at Reception.

• Check out time is 10am on day of departure.
• Luggage will be left in the designated check out luggage drop.
• Only 1 member of the group is to go to Reception to check out and adhere to physical distancing.
• We encourage guests to settle their bill on the night before departure where possible to speed up the check-out procedure.
• Guests are encouraged to use contactless payment when settling their account.
• Unfortunately, due to strict hygiene protocol on shared facilities, there will be no courtesy room available on departure day.

You can visit the Canary Islands provided you travel from the European Union, from a country in the Schengen area or from a third country with which Spain has reciprocal agreements regarding the acceptance of travellers.

When planning your return, we always recommend that you check the requirements and recommendations of your country of origin.

From 12am 2 July 2021, the Spanish government requires all arrivals to Spain from the UK (excluding children under the age of 12 years old) to present on entry one of the following:

• documentation issued within 48 hours prior to arrival in Spain, certifying that you have undertaken a COVID-19 test, e.g. PCR, TMA, LAMP or NEAR, and tested negative. Antigen tests are not currently accepted.
• proof of being fully vaccinated at least 14 days prior to arrival in Spain (date(s) of vaccination must be specified), with a vaccine authorised by the European Medicines Agency or by the World Health Organisation

See Spain Health Travel page for details.

It is mandatory for all passengers travelling to Spain to fill out and sign a Health Control Form 48 hours prior to travel.

Spain, Including the Canary Islands, is currently on the Amber list with the UK.

You must follow these rules when travelling to the UK from Amber Countries.

• take a Covid-19 test
• book and pay for day 2 and day 8 COVID-19 travel tests – to be taken after arrival in England
• complete a passenger locator form

On Arrival in the UK

• quarantine at home or in the place you are staying for 10 days
• take a COVID-19 test on or before day 2 and on or after day 8

Changes to international travel rules for amber list countries

From 4am Monday 19 July you will not need to quarantine on arrival in England or take a day 8 COVID-19 test, as long as you:

• have been fully vaccinated under the UK vaccination programme
• have not been in a red list country in the 10 days before you arrive in England

Fully vaccinated means that you have had your final dose of an approved vaccine at least 14 days before the date you arrive in England.

You will still need to book a day 2 test to take when you arrive in England.

Before you leave for the UK

Find out more about what you’ll need to do before you leave for the UK because of coronavirus.

UK Nationals – From 1^st January 2021, the UK is no longer part of the EU and travel requirements have changed. Please refer to the UK government’s website for more information.