Updated: Thursday 21st April 2022
As part of our Safe Hands initiative, there are a number of resort protocols in place to ensure that your stay with us is both safe and enjoyable.
The resort has been registered by the Spanish Confederation of Hotels and Tourist Accommodation (CEHAT) as “safe accommodation”, meaning you can enjoy your holiday with confidence.
We have been collaborating with Hospiten to ensure all guests and team members stay safe. Hospiten have commended our SafeHands protocols and are working closely with the management team regarding staff H&S training.
We would also like to share with you some of the government regulations for Tenerife which you will need to bear in mind when not on resort.
For yours and our team’s safety, all team members are wearing PPE in accordance with established guidelines and regulations in the hotel industry. We have installed screens at high contact points around the resort.
Please ensure that you maintain the recommended physical distance between yourself and non-family members at all possible times.
We hope you enjoy your holiday!
For further information on Coronavirus restrictions on Tenerife, visit https://www.hellocanaryislands.com/coronavirus/
Lifts
Sunbeds & Pools
The excursion desk is located within the main reception and open from 9am. We cover all the major attractions in Tenerife and work with the best providers. Please see the team marina staff for details of all recommended excursions for a fun day.
Travellers from the UK and outside the EU and Schengen region
If you are traveling to Spain for tourism you must show valid proof of one of the following:
Travellers from within the EU and Schengen Area
See Spain Health Travel page for details.
Below you will find additional entry requirements for Spain. They are applicable to all visitors to Spain in addition to the regular requirements of passport/National ID etc, provided there is an agreement between Spain and the country of departure. Further information is available at Spanish Travel Health portal and your government’s website.
You can visit the Canary Islands provided you travel from the European Union, from a country in the Schengen area or from a third country with which Spain has reciprocal agreements regarding the acceptance of travellers.
When planning your return, we always recommend that you check the requirements and recommendations of your country of origin.
Before you leave for the UK
Find out more about what you’ll need to do before you leave for the UK because of coronavirus.
UK Nationals – From 1st January 2021, the UK is no longer part of the EU and travel requirements have changed. Please refer to the UK government’s website for more information.
IMPORTANT: COVID-19 Travel Insurance Update
Now, more than ever, it is important to ensure that you have the appropriate travel insurance