CLC World resorts & Hotels

Wyndham Residences Costa Adeje

Tenerife

Resort opening date: 11th February 2022

Updated: Friday 21st January 2022

As part of our Safe Hands initiative, there are a number of resort protocols in place to ensure that your stay with us is both safe and enjoyable.

The resort has been registered by the Spanish Confederation of Hotels and Tourist Accommodation (CEHAT) as “safe accommodation”, meaning you can enjoy your holiday with confidence.

We have been collaborating with Hospiten to ensure all guests and team members stay safe. Hospiten have commended our SafeHands protocols and are working closely with the management team regarding staff H&S training.

We would also like to share with you some of the government regulations for Tenerife which you will need to bear in mind when not on resort.

For yours and our team’s safety, all team members are wearing PPE in accordance with established guidelines and regulations in the hotel industry. We have installed screens at high contact points around the resort.

Please ensure that you maintain the recommended physical distance between yourself and non-family members at all possible times.

We hope you enjoy your holiday!

General Destination
  • Tenerife is currently under Alert level 4.  The main restrictions are summarised as follows:
      • Bars and restaurants: Open until 12am with a max of 6 people per table.
      • Common areas are restricted to: open air 75% and inside 25% of capacity maintaining the interpersonal distance at all the times.
      • You will be required to present your covid certificate to enter hospitality venues, bars and restaurants.
  • COVID-19 testing – Reception can help you arrange a Covid test where required for your return journey. Tests will be conducted by preferred medical centres, chosen for their convenience and minimal distraction to your overall holiday experience. Please contact the reception for details and to arrange an appointment prior to your departure. Antigen Tests are currently available for circa €30 – €40 and PCR tests from €85 – €120 depending on clinic available.
  • The Canary Islands government has negotiated supplementary travel insurance to cover Covid-19 eventualities (see Travel Insurance section below).
  • Masks must be worn by adults and children over the age of 6 in enclosed public spaces, except when eating or drinking, and outdoors where it is not possible to maintain an interpersonal safety distance of 1.5m. Not mandatory if you have a confirmed medical exemption.
  • Taxis – Capacity has been reduced with use of front seat prohibited. Masks must be worn.

For further information on Coronavirus restrictions on Tenerife, visit https://www.hellocanaryislands.com/coronavirus/

Check In
  • Only one member of the party will go to Reception, with all the passports of the group and the required negative diagnostic test for COVID-19, to complete the check in process.
  • Temporary check in desks are operating alongside the main Reception area to maintain the safety of guests and staff.
Accommodation
  • The apartments are fully equipped with a personal kitchen and a supply of linen and beach towels.
  • The apartments will be thoroughly cleaned and disinfected using approved cleaning products.
  • Once the apartment has been disinfected there will be a seal on the door to be removed on entry by the guest.
  • A number of soft furnishing items have been removed to increase hygiene protocol e.g. bed throws, cushions, rugs.
  • Linen changes or requests for other in-room requirements will be delivered to your door.
  • Please use the rubbish collection and recycling centres around the resort.
  • Upon departure, please leave the unit in as tidy a state as possible to facilitate the changeover before the arrival of the next guests.
Bars & Restaurants
  • Sunrise will be operating with reduced hours initially.
  • Guests must remain seated and not approach or stand at the bar or service counters.
  • Menus are disposable and will be replaced after each usage.
  • Guests are encouraged to use contactless payment or room charging to limit the use of cash on resort.
  • CEHAT has registered all our resort restaurants as “safe restaurants” so you can dine in confidence.

 

Communal Areas (incl. pools)
  • Our maintenance and cleaning teams ensure communal areas are regularly cleaned and disinfected using approved chemicals.
  • Areas of high contact are sprayed and disinfected frequently by the team.
  • Hand sanitisers/gels are available throughout the resort. Guests are encouraged to wash hands regularly with soap and use the hand sanitisers/gels.

Mini-Market

  • The mini-market is closed until further notice. The reception have some essential products for sale including milk, coffee and bottles of water.

Lifts

  • Hand sanitisers/gels are available on each floor. Guests are encouraged to use them before calling and entering the lift.
  • Only one person, or one family, to use the lift at a time.

Sunbeds & Pools

  • Our pool attendants will help control the reservation of sunbeds around the pool. Depending on demand, we may have to limit time guests can use the pool using a controlled reservation system.
  • Sunbeds will be cleaned after each guest usage.
  • The swimming pools are available for use and the entrance points are regularly cleaned.
  • There are restrictions on the number of people allowed in the pool at any one time; please adhere to the instructions of the pool attendant on duty.
Excursions & Activities
  • The Team Marina staff are working at the poolside with daily activities, refreshments and prizes.
  • The use of the multi-use sports court, mini golf, pool table, table tennis and chess are to be booked at Reception.
Check Out
  • Check out time is 10am on day of departure.
  • Luggage will be left in the designated check out luggage drop.
  • Only 1 member of the group is to go to Reception to check out and adhere to physical distancing.
  • We encourage guests to settle their bill on the night before departure where possible to speed up the check-out procedure.
  • Guests are encouraged to use contactless payment when settling their account.
  • Unfortunately, due to strict hygiene protocol on shared facilities, there will be no courtesy room available on departure day.

It is mandatory for all passengers travelling to Spain to fill out and sign a Health Control Form 48 hours prior to travel.

Travellers from the UK and outside the EU and Schengen region

From 1 December 2021 the Spanish government requires all arrivals to Spain from outside the EU and Schengen regions, (excluding children under the age of 12 years old) to present proof of being fully vaccinated at least 14 days prior to arrival in Spain (date(s) of vaccination must be specified), with a vaccine authorised by the European Medicines Agency or by the World Health Organisation.

Non vaccinated travellers over the age of 12 from the UK will be denied access to Spain.

Travellers from within the EU and Schengen Area

Requirement to present one of the following on arrival in Spain;

See Spain Health Travel page for details.

Below you will find additional entry requirements for Spain. They are applicable to all visitors to Spain in addition to the regular requirements of passport/National ID etc, provided there is an agreement between Spain and the country of departure. Further information is available at Spanish Travel Health portal and your government’s website.

Entry to Canary Islands

You can visit the Canary Islands provided you travel from the European Union, from a country in the Schengen area or from a third country with which Spain has reciprocal agreements regarding the acceptance of travellers.

When planning your return, we always recommend that you check the requirements and recommendations of your country of origin.

UK Travel Requirements

Before you leave for the UK

Find out more about what you’ll need to do before you leave for the UK because of coronavirus.

UK Nationals – From 1st January 2021, the UK is no longer part of the EU and travel requirements have changed. Please refer to the UK government’s website for more information.

IMPORTANT: COVID-19 Travel Insurance Update
Now, more than ever, it is important to ensure that you have the appropriate travel insurance

Read more