CLC Monterey & CLC Monterey Royale

• Masks must be worn in certain confined spaces. CLC World recommends guests have a mask with them at all times during their holiday as entry may be refused to certain establishments without one.
• It is compulsory to wear masks on public transport.
• Taxis – a maximum of 4 people allowed per standard taxi and 8 in the larger people carrier. Masks must be worn.

• Guests will be met outside Reception and directed to the arrivals luggage drop.
• Guests will be directed to a waiting area and contacted when it is their time to check in.
• Only one member of the party will go to Reception, with all the passports of the group, to complete the check in process.
• Please follow directional signage once check in has been completed.

• The apartments are fully equipped with a personal kitchen and a supply of linen and beach towels.
• The apartments will be thoroughly cleaned and disinfected using approved cleaning products.
• Once the apartment has been disinfected there will be a seal on the door to be removed on entry by the guest.
• A number of soft furnishing items have been removed to increase hygiene protocol e.g. bed throws, cushions, rugs.
• The CLC World welcome grocery pack has been replaced with a hygiene pack.
• Currently, mid-week cleans are not available.
• Linen changes or requests for other in-room requirements will be delivered to your door without staff entering.
• Please use the rubbish collection and recycling centres around the resort.
• Upon departure, place all linen and towels in the bath/shower for collection and leave the unit in as tidy a state as possible to facilitate the changeover before the arrival of the next guests.

• Seating within bars and restaurants is limited. Terrace capacity has been increased where possible to maximise the number of places available.
• Guests must remain seated and not approach or stand at the bar or service counters.
• Menus are disposable and will be replaced after each usage.
• A full takeaway service is available for those who prefer to eat in their own apartment or where there is no space available in the restaurant or bar.
• Guests are encouraged to use contactless payment or room charging to limit the use of cash on resort.
• There is no live evening entertainment during the initial opening period.
• CEHAT has registered all our resort restaurants as “safe restaurants” so you can dine in confidence.

• CLC World maintenance and cleaning teams ensure communal areas are regularly cleaned and disinfected using approved chemicals.
• Areas of high contact are sprayed and disinfected frequently by the CLC World team.
• Hand sanitisers/gels are available throughout the resort. Guests are encouraged to wash hands regularly with soap and use the hand sanitisers/gels.

Lifts

• Hand sanitisers/gels are available on each floor. Guests are encouraged to use them before calling and entering the lift.
• Only one person, or one family, to use the lift at a time.

Sunbeds & Pools

• The number of sunbeds around the pool has been reduced. Guests are encouraged to swim, and then return to private terraces should there be no sunbed available at poolside.
• Sunbeds will be placed, within designated plots, according to the physical distance guidance of 1.5 meters.
• Our pool attendants will help control the reservation of sunbeds around the pool. Depending on demand, we may have to limit time guests can use the pool using a controlled reservation system.
• Sunbeds will be cleaned after each guest usage.
• The swimming pools are available for use and the entrance points are regularly cleaned.
• There are restrictions on the number of people allowed in the pool at any one time; please adhere to the instructions of the pool attendant on duty.

• Excursions and activities are constantly reviewed. Up-to-date information on what is available can be found on Team Marina notice boards in resort and on Your Guide.
• Activities and excursions can be booked through Team Marina.
• Activities available at the Kids Club is under review. We hope to offer open air activities with parental attendance where possible.

• Check out time is 10am on day of departure.
• Luggage will be left in the designated check out luggage drop.
• Only 1 member of the group is to go to Reception to check out and adhere to physical distancing.
• We encourage guests to settle their bill on the night before departure where possible to speed up the check-out procedure.
• Guests are encouraged to use contactless payment when settling their account.
• Unfortunately, due to strict hygiene protocol on shared facilities, there will be no courtesy room available on departure day.