Wyndham Residences Costa Adeje

• Tenerife is currently under Alert level 4.  The main restrictions are summarised as follows:
  • • Bars and restaurants: Open until 12am with a max of 6 people per table.
    • Common areas are restricted to: open air 75% and inside 25% of capacity maintaining the interpersonal distance at all the times.
    • You will be required to present your covid certificate to enter hospitality venues, bars and restaurants.
• COVID-19 testing – Reception can help you arrange a Covid test where required for your return journey. Tests will be conducted by preferred medical centres, chosen for their convenience and minimal distraction to your overall holiday experience. Please contact the reception for details and to arrange an appointment prior to your departure. Antigen Tests are currently available for circa €30 – €40 and PCR tests from €85 – €120 depending on clinic available.
• The Canary Islands government has negotiated supplementary travel insurance to cover Covid-19 eventualities (see Travel Insurance section below).
• Masks must be worn by adults and children over the age of 6 in enclosed public spaces, except when eating or drinking, and outdoors where it is not possible to maintain an interpersonal safety distance of 1.5m. Not mandatory if you have a confirmed medical exemption.
• Taxis – Capacity has been reduced with use of front seat prohibited. Masks must be worn.

For further information on Coronavirus restrictions on Tenerife, visit https://www.hellocanaryislands.com/coronavirus/

• Only one member of the party will go to Reception, with all the passports of the group and the required negative diagnostic test for COVID-19, to complete the check in process.
• Temporary check in desks are operating alongside the main Reception area to maintain the safety of guests and staff.

• The apartments are fully equipped with a personal kitchen and a supply of linen and beach towels.
• The apartments will be thoroughly cleaned and disinfected using approved cleaning products.
• Once the apartment has been disinfected there will be a seal on the door to be removed on entry by the guest.
• A number of soft furnishing items have been removed to increase hygiene protocol e.g. bed throws, cushions, rugs.
• Linen changes or requests for other in-room requirements will be delivered to your door.
• Please use the rubbish collection and recycling centres around the resort.
• Upon departure, please leave the unit in as tidy a state as possible to facilitate the changeover before the arrival of the next guests.

• Sunrise will be operating with reduced hours initially.
• Guests must remain seated and not approach or stand at the bar or service counters.
• Menus are disposable and will be replaced after each usage.
• Guests are encouraged to use contactless payment or room charging to limit the use of cash on resort.
• CEHAT has registered all our resort restaurants as “safe restaurants” so you can dine in confidence.

• Our maintenance and cleaning teams ensure communal areas are regularly cleaned and disinfected using approved chemicals.
• Areas of high contact are sprayed and disinfected frequently by the team.
• Hand sanitisers/gels are available throughout the resort. Guests are encouraged to wash hands regularly with soap and use the hand sanitisers/gels.

Mini-Market

• The mini-market is closed until further notice. The reception have some essential products for sale including milk, coffee and bottles of water.

Lifts

• Hand sanitisers/gels are available on each floor. Guests are encouraged to use them before calling and entering the lift.
• Only one person, or one family, to use the lift at a time.

Sunbeds & Pools

• Our pool attendants will help control the reservation of sunbeds around the pool. Depending on demand, we may have to limit time guests can use the pool using a controlled reservation system.
• Sunbeds will be cleaned after each guest usage.
• The swimming pools are available for use and the entrance points are regularly cleaned.
• There are restrictions on the number of people allowed in the pool at any one time; please adhere to the instructions of the pool attendant on duty.

• The Team Marina staff are working at the poolside with daily activities, refreshments and prizes.
• The use of the multi-use sports court, mini golf, pool table, table tennis and chess are to be booked at Reception.

• Check out time is 10am on day of departure.
• Luggage will be left in the designated check out luggage drop.
• Only 1 member of the group is to go to Reception to check out and adhere to physical distancing.
• We encourage guests to settle their bill on the night before departure where possible to speed up the check-out procedure.
• Guests are encouraged to use contactless payment when settling their account.
• Unfortunately, due to strict hygiene protocol on shared facilities, there will be no courtesy room available on departure day.

You can visit the Canary Islands provided you travel from the European Union, from a country in the Schengen area or from a third country with which Spain has reciprocal agreements regarding the acceptance of travellers.

When planning your return, we always recommend that you check the requirements and recommendations of your country of origin.

Before you leave for the UK

Find out more about what you’ll need to do before you leave for the UK because of coronavirus.

UK Nationals – From 1^st January 2021, the UK is no longer part of the EU and travel requirements have changed. Please refer to the UK government’s website for more information.