CLC World resorts & Hotels

CLC Kusadasi Golf & Spa

Turkey

Resort opening date: 31st July 2020

Updated: Tuesday 16th February 2021

As part of CLC World’s Safe Hands initiative, there are a number of resort protocols in place to ensure that your stay with us is both safe and enjoyable.

The resort has been registered by the Turkey Tourism Promotion and Development Agency as “safe accommodation”, meaning you can enjoy your holiday with confidence.

We would also like to share with you some of the government regulations for Kuşadası that will you need to bear in mind when not on resort.

For yours and the CLC World team’s safety, all CLC World team members are wearing PPE in accordance with established guidelines and regulations in the hotel industry. CLC World has also installed screens at high contact points around the resort.

Please ensure that you maintain the recommended physical distance between yourself and non-family members at all possible times.

We hope you enjoy your holiday!

General Destination
  • As of 8th September the wearing of masks is mandatory at all times outside the home throughout Turkey. This includes, but is not limited to, all public places, including streets, side streets, parks, gardens, picnic areas, markets, sea side and public transportation including Metro, buses, taxis and ferries. Masks are also mandatory in all shops, restaurants, hairdressers and barber shops.
  • There will be strict inspections to ensure the measures are being carried out. Those who do not abide by this rule may be issued with a fine of 900 TL (approximately £106). Follow Turkish announcements and local media for up to date information.
  • Maximum 2 people allowed in per taxis. It is not allowed to sit on the seat next to the driver. Masks must be worn. Windows of the taxi should be open during the road.
Check In
  • Guests will be met outside Reception and directed to the arrivals luggage drop.
  • Guests will be directed to a safe waiting area and contacted when it is their time to check in.
  • Only one member of the party will go to Reception, with all the passports of the group, to complete the check in process.
  • Please follow directional signage once check in has been completed. Guests will also be informed about where to go from the Reception.
  • Do not remove your masks during check-in. Please remember to use your hand sanitisers before visiting the Reception desk.
  • Follow the physical distance rules with other guests in the waiting area.
  • Guests are encouraged to use contactless payment.
Accommodation
  • The apartments are fully equipped with a personal kitchen and a supply of linen and beach towels.
  • The apartments will be thoroughly cleaned and disinfected using approved cleaning products.
  • Once the apartment has been disinfected there will be a seal on the door to be removed on entry by the guest.
  • A number of soft furnishing items have been removed to increase hygiene protocol e.g. bed throws, cushions, rugs.
  • The CLC World welcome grocery pack has been replaced with a hygiene pack.
  • Currently, mid-week cleans are not available.
  • Linen changes or requests for other in-room requirements will be delivered to your door without staff entering.
  • Please use the rubbish collection and recycling centres around the resort.
  • Upon departure, place all linen and towels in the bath/shower for collection and leave the unit in as tidy a state as possible to facilitate the changeover before the arrival of the next guests.
  • All general area cleaning will be undertaken frequently.
  • Apartment cleaning will be carried out using disposable gloves.
Bars & Restaurants
  • Seating within bars and restaurants is limited.
  • The number of tables in open seating areas has been increased.
  • Guests must remain seated and not approach or stand at the bar or service counters.
  • Menus are disposable and will be replaced after each usage.
  • A full takeaway service is available for those who prefer to eat in their own apartment or where there is no space available in the restaurant or bar.
  • Guests are encouraged to use contactless payment or room charging to limit the use of cash on resort.
  • Beverage services will be provided by the restaurant/bar staff.
  • There will be a distance of 1.5 meters between each dining table.
Communal Areas (incl. pools)
  • The 1.5 meters physical distance rule will be applied in all general areas.
  • CLC World maintenance and cleaning teams ensure communal areas are regularly cleaned and disinfected using approved chemicals.
  • Areas of high contact are sprayed and disinfected frequently by the CLC World team.
  • Hand sanitisers/gels are available throughout the resort. Guests are encouraged to wash hands regularly with soap and use the hand sanitisers/gels.

Lifts

  • Hand sanitisers/gels are available on each floor. Guests are encouraged to use them before calling and entering the lift.
  • Only one person, or one family, to use the lift at a time.

Sunbeds & Pools

  • The number of sunbeds around the pools has been reduced. Guests are encouraged to swim, and then return to sunbeds.
  • Sunbeds will be placed, within designated plots, according to the physical distance guidance of 1.5 meters.
  • Sunbeds will be cleaned after each guest usage.
  • The swimming pools are available for use and the entrance points are regularly cleaned.
  • There are restrictions on the number of people allowed in the pool at any one time; please adhere to the instructions of the pool attendant on duty.
  • The chlorine level of the pools will be kept at the levels recommended by the WHO.
Excursions & Activities
  • The use of the multi-use sports court, mini golf, pool table, table tennis and chess are to be booked at Guest Relations or Reception.
  • Activities available at the Kids Club is under review. We hope to offer open air activities with parental attendance where possible.
Check Out
  • Check out time is 10am on the day of departure.
  • Luggage will be left in the designated check out luggage drop.
  • Use the main Reception area for departures.
  • Only 1 member of the group is to go to Reception to check out and adhere to physical distancing.
  • We encourage guests to settle their bill on the night before departure where possible to speed up the check-out procedure.
  • Guests are encouraged to use contactless payment when settling their account.
  • Unfortunately, due to strict hygiene protocol on shared facilities, there will be no courtesy room available on departure day.

Below you will find entry requirements Turkey. They are applicable to all visitors to Turkey in addition to the regular requirements of passport/National ID etc, provided there is an agreement between Turkey and the country of departure. Further information is available on your government’s website.

Entry to Turkey
  • All visitors must complete the passenger locator form prior to arriving in Turkey. Details will be provided by your airline.
  • If you are taking an internal connecting flight by a different airline to the one you arrived with, you must obtain a “HES” code (“Hayat Eve Sığar”). This can be done through the e-Devlet system, the ‘Hayat Eve Sığar’ smartphone application and by SMS to 2023. This is not necessary for international flights.
  • All visitors are required to wear masks at the airport and during the flights. Fines may be issued for non-compliance.
Testing/screening on arrival
    • Temperature screening is in place at the majority of Turkish airports.
UK TRAVEL REQUIREMENTS

Under current UK COVID-19 restrictions, you must stay at home. You must not leave home or travel, including abroad, unless you have a legally permitted reason to do so. Check the rules that apply to you in EnglandScotlandWales and Northern Ireland.

If you’re travelling to England you must either quarantine in the place you’re staying or in a managed quarantine hotel for 10 days because of coronavirus (COVID-19). What you need to do depends on where you travel in the 10 days before you arrive in England.
You must also get 2 coronavirus tests after you arrive in England. You’ll need to book these before you travel.

Find out how to book the tests you must get after you arrive in England and if you need to book a quarantine hotel.

Find out what to do if you’re:

You cannot currently enter the UK if you’ve been in or through a country on the banned travel list (sometimes known as the ‘red list’) in the last 10 days, unless you’re British, Irish or you have the right to live in the UK.

Before you leave for the UK

You’ll need to:

  • complete a passenger locator form
  • provide proof of a negative coronavirus test

Find out more about what you’ll need to do before you leave for the UK because of coronavirus.

Your passport or identity card will be checked when you arrive at a UK port or airport to make sure you’re allowed to come into the country. It should be valid for the whole of your stay.

You may also need a visa to come into or travel through the UK, depending on your nationality.

UK Nationals – From 1st January 2021, the UK is no longer part of the EU and travel requirements have changed. Please refer to the UK government’s website for more information.

IMPORTANT: COVID-19 Travel Insurance Update
Now, more than ever, it is important to ensure that you have the appropriate travel insurance

Read more