CLC World resorts & Hotels

CLC Encantada

Orlando

Resort opening date: 1st July 2020

Updated: Wednesday 1st July 2020

As part of CLC World’s Safe Hands initiative, there are a number of resort protocols in place to ensure that your stay with us is both safe and enjoyable.

We would also like to share with you some of the government regulations for Orlando which you will need to bear in mind when not on resort.

For yours and the CLC World team’s safety, all CLC World team members are wearing PPE in accordance with established guidelines and regulations in the hotel industry. CLC World has also installed screens at high contact points around the resort.

Please ensure that you maintain the recommended physical distance between yourself and non-family members at all possible times.

We hope you enjoy your holiday!

General Destination
  • The recommended physical distance between yourself and non-family members is 6 feet.
  • Under current CDC guidelines, Guests must wear masks in any public place, with the exception of:
    • Persons under the age of two years
    • Persons for whom a face covering would cause impairment due to an existing health condition
    • Persons exercising.
Check In
  • There are 2 Reception desks in operation.
  • Only one member of the party will go to Reception, with all the ID/passports of the group, to complete the check in process.
  • Guests to queue as per the distancing rules indicated on the floor.
  • Paper usage is minimized and contact-less check in and payment is implemented.
  • All room keys have been sanitized.
  • There is no luggage drop-off or storage available.
Accommodation
  • The town homes are fully equipped with a personal kitchen and a supply of linen and towels.
  • The town homes will be thoroughly cleaned and disinfected using approved cleaning products.
  • Once the town home has been disinfected there will be a seal on the door to be removed on entry by the guest.
  • A number of soft furnishing items have been removed to increase hygiene protocol e.g. bed throws, cushions, rugs.
  • Currently, mid-week cleans are not available.
  • Linen changes or towel requests will be delivered to your door without staff entering.
Bars & Restaurants
  • Resort bars and restaurants remain closed.
Communal Areas (incl. pools)
  • Guests must wear masks in any public place, with the exception of:
    • Persons under the age of two years
    • Persons for whom a face covering would cause impairment due to an existing health condition
    • Persons exercising, or in the pool/pool deck while observing social distancing in accordance with the CDC guidelines
  • CLC World maintenance and cleaning teams ensure communal areas are regularly cleaned and disinfected using approved chemicals.
  • Areas of high contact are sprayed and disinfected frequently by the CLC World team.
  • Hand sanitisers/gels are available throughout the resort. Guests are encouraged to wash hands regularly with soap and use the hand sanitisers/gels.

Sunbeds & Pool

  • Pool area chairs are positioned to allow 6 feet physical distancing. All chairs are sanitized as soon as the guest leaves.
  • Unfortunately, sunbeds are not available.
  • The water slide is only open on Fridays, Saturdays and Sundays.
Excursions & Activities
  • Activities and excursions can be booked through the concierge. All theme parks have a detailed plan to ensure guest and team member safety.
  • Kids Club is currently unavailable.
Check Out
  • Guests are encouraged to use the Express checkout facility, thereby reducing contact with Reception.
  • For Guests checking out at Reception, only 1 member of the group is to check out and adhere to physical distancing signage.
  • Guests are encouraged to use contactless payment when settling their account.
  • Unfortunately, luggage storage is not available.

 
 
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