CLC Encantada

• The recommended physical distance between yourself and non-family members is 6 feet.
• Under current CDC guidelines, Guests must wear masks in any public place, with the exception of:
  • Persons under the age of two years
  • Persons for whom a face covering would cause impairment due to an existing health condition
  • Persons exercising.

• There are 2 Reception desks in operation.
• Only one member of the party will go to Reception, with all the ID/passports of the group, to complete the check in process.
• Guests to queue as per the distancing rules indicated on the floor.
• Paper usage is minimized and contact-less check in and payment is implemented.
• All room keys have been sanitized.
• There is no luggage drop-off or storage available.

• The town homes are fully equipped with a personal kitchen and a supply of linen and towels.
• The town homes will be thoroughly cleaned and disinfected using approved cleaning products.
• Once the town home has been disinfected there will be a seal on the door to be removed on entry by the guest.
• A number of soft furnishing items have been removed to increase hygiene protocol e.g. bed throws, cushions, rugs.
• Currently, mid-week cleans are not available.
• Linen changes or towel requests will be delivered to your door without staff entering.

• Resort bars and restaurants remain closed.

• Guests must wear masks in any public place, with the exception of:
  • Persons under the age of two years
  • Persons for whom a face covering would cause impairment due to an existing health condition
  • Persons exercising, or in the pool/pool deck while observing social distancing in accordance with the CDC guidelines
• CLC World maintenance and cleaning teams ensure communal areas are regularly cleaned and disinfected using approved chemicals.
• Areas of high contact are sprayed and disinfected frequently by the CLC World team.
• Hand sanitisers/gels are available throughout the resort. Guests are encouraged to wash hands regularly with soap and use the hand sanitisers/gels.

Sunbeds & Pool

• Pool area chairs are positioned to allow 6 feet physical distancing. All chairs are sanitized as soon as the guest leaves.
• Unfortunately, sunbeds are not available.
• The water slide is only open on Fridays, Saturdays and Sundays.

• Activities and excursions can be booked through the concierge. All theme parks have a detailed plan to ensure guest and team member safety.
• Kids Club is currently unavailable.

• Guests are encouraged to use the Express checkout facility, thereby reducing contact with Reception.
• For Guests checking out at Reception, only 1 member of the group is to check out and adhere to physical distancing signage.
• Guests are encouraged to use contactless payment when settling their account.
• Unfortunately, luggage storage is not available.