CLC Encantada

• The recommended physical distance between yourself and non-family members is 6 feet.
• Under current CDC guidelines, Guests must wear masks in any public place, with the exception of:
  • Persons under the age of two years
  • Persons for whom a face covering would cause impairment due to an existing health condition
  • Persons exercising.

• There are 2 Reception desks in operation.
• Only one member of the party will go to Reception, with all the ID/passports of the group, to complete the check in process.
• Guests to queue as per the distancing rules indicated on the floor.
• Paper usage is minimized and contact-less check in and payment is implemented.
• All room keys have been sanitized.
• There is no luggage drop-off or storage available.

• The town homes are fully equipped with a personal kitchen and a supply of linen and towels.
• The town homes will be thoroughly cleaned and disinfected using approved cleaning products.
• Once the town home has been disinfected there will be a seal on the door to be removed on entry by the guest.
• A number of soft furnishing items have been removed to increase hygiene protocol e.g. bed throws, cushions, rugs.
• Currently, mid-week cleans are not available.
• Linen changes or towel requests will be delivered to your door without staff entering.

• Resort bars and restaurants remain closed.

• Guests must wear masks in any public place, with the exception of:
  • Persons under the age of two years
  • Persons for whom a face covering would cause impairment due to an existing health condition
  • Persons exercising, or in the pool/pool deck while observing social distancing in accordance with the CDC guidelines
• CLC World maintenance and cleaning teams ensure communal areas are regularly cleaned and disinfected using approved chemicals.
• Areas of high contact are sprayed and disinfected frequently by the CLC World team.
• Hand sanitisers/gels are available throughout the resort. Guests are encouraged to wash hands regularly with soap and use the hand sanitisers/gels.

Sunbeds & Pool

• Pool area chairs are positioned to allow 6 feet physical distancing. All chairs are sanitized as soon as the guest leaves.
• Unfortunately, sunbeds are not available.
• The water slide is only open on Fridays, Saturdays and Sundays.

• Activities and excursions can be booked through the concierge. All theme parks have a detailed plan to ensure guest and team member safety.
• Kids Club is currently unavailable.

• Guests are encouraged to use the Express checkout facility, thereby reducing contact with Reception.
• For Guests checking out at Reception, only 1 member of the group is to check out and adhere to physical distancing signage.
• Guests are encouraged to use contactless payment when settling their account.
• Unfortunately, luggage storage is not available.

With specific exceptions, foreign nationals who have been in any of the following countries during the past 14 days may not enter the United States. For a full list of exceptions, please refer to the relevant proclamations in the links below.

• China
• Iran
• European Schengen area (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City)
• United Kingdom (England, Scotland, Wales, Northern Ireland)
• Republic of Ireland
• Brazil

You may be screened when you arrive in the United States. After your arrival, take the following steps to protect yourself and others:

• Stay at home and avoid contact with others. Do not go to work or school for 14 days.
• Monitor your health for 14 days. Take your temperature with a thermometer two times a day and monitor for fever. Also watch for cough or trouble breathing.
• Keep your distance from others (at least 6 feet or 2 meters). This is referred to as “social distancing.”

Check CDC’s Coronavirus Disease 2019 (COVID-19) Travel webpage to find the current travel health notice level for your international travel.