CLC Duchally Country Estate

If you’re travelling to Scotland you must either quarantine in the place you’re staying or in a managed quarantine hotel for 10 days because of coronavirus (COVID-19). What you need to do depends on where you travel in the 10 days before you arrive in England.

You must also get 2 coronavirus tests after you arrive in Scotland. You’ll need to book these before you travel.

Find out how to book the tests you must get after you arrive in Scotland and if you need to book a quarantine hotel.

You cannot currently enter the UK if you’ve been in or through a country on the banned travel list (sometimes known as the ‘red list’) in the last 10 days, unless you’re British, Irish or you have the right to live in the UK.

• For information and support on Covid-19 and local measures and restrictions, visit the Scottish Government’s site.
• Face masks must be worn in shops and public transport in Scotland

Please be advised that several of our employees have recently been notified by test and trace that they are required to self-isolate for 10 days. Therefore, until further notice we will be operating with very limited staffing and sadly our Monteaths Restaurant will be closed for dinner service from 21st July until the 4th of August. The takeaway menu will still be available daily.

The health & safety of our colleagues and guests will remain our number one priority

Pre-Arrival

• Our wireless internet is suitable for web browsing only. We strongly recommend downloading films & series for offline use prior to your stay with us.

• Hotel guests can check in together at reception. Only 1 person per party to check in at reception for lodge arrivals.
• Please use the sanitiser provided before entry.

• All lodges have been thoroughly cleaned and disinfected, using Envirosafe a hospital grade disinfection, which is applied using the fogging technique and leaves a lasting layer of protection on surfaces.
• A number of soft furnishings and items have been removed to aid hygiene protocols e.g. bed throws.
• Currently mid-week cleans are not available.
• Printed materials and guest information will be removed, please call Reception for any help required.

This notice is to advise you that several of our employees have recently been notified by test and trace that they are required to self-isolate for 10 days. Therefore, until further notice we will be operating with very limited staffing and sadly our Monteaths Restaurant will be closed for dinner service from 21st July until the 4th of August. The takeaway menu will still be available daily.

• Dinner is available in our Monteaths Restaurant from 6pm to 9pm Wednesday to Sunday for residents only. Bookings are essential.
• Breakfast is available in our Monteaths Restaurant from 8:30am to 10:30am Thursday to Monday. Bookings are essential.
• Face masks must be worn when entering, moving around within (e.g. getting up to use the toilet) and exiting the hotel.
• A food takeaway service will run from 1pm to 8pm every day from the bar.
• Our Whisky Bar is open daily from 1pm to 11pm (last orders 10:30pm) with limited tables inside as well as on our outdoor terrace.
• Plastic glasses available for takeaway.

Leisure Centre and Pool

• We regret to inform you that our Sauna & Steam room will remain closed until further notice.
• Access to the pool is via 45 minute slots per hotel room or lodge. This can be booked once you have arrived on resort. To book call 168 from your accommodation.
• Guests staying for 1-2 nights are able to book 1 slot; guests staying 3-6 nights are able to book up to 2 slots and guests staying 7 nights are able to book up to 3 slots. Each booking can be made for a slot up to a maximum of 3 days in advance and booking slots are only available to book once you have arrived onsite.
• Due to restrictions/guidelines, the pool is limited to 12 bathers at a time.
• Access to the gym is also via 1 hour booking slots and can be booked by calling 168 from your accommodation.
• For hygiene purposes, we ask that you use the showers in your accommodation.
• As a courtesy to fellow guests, we kindly ask that you cancel any bookings you no longer require as far in advance as possible.
• The leisure centre café is open daily from 8am to 8pm. Pizza takeaway is available from 12pm to 8pm daily. Please follow the one way system and social distancing measures as indicated.

Spa

• The spa has reopened. Please call the Leisure Centre direct on 01764 694 868 or via Reception on 01764 663 071 for bookings.

• Bike Hire is available from the Leisure Centre. Please call to arrange.
• Every Wednesday from 12pm to 2pm, we will be opening our Gatehouse Gin Distillery doors to allow you, our valued guests, the chance to take a look around.

• Check out time is 10am on day of departure for our lodge guests. With our enhanced cleaning regime and Enviro Safe fogging, we kindly ask that you adhere to this departure time.
• Only 1 member of the group is to go to Reception to check out and adhere to physical distancing.
• We encourage guests to settle their bill on the night before departure where possible to speed up the check out procedure.
• Guests are encouraged to use contactless payment when settling their account.

What you must do when you arrive in Scotland from abroad depends on:

• where you’ve been in the 10 days before arriving in Scotland
• whether the country or area you’ve travelled from is on the red, amber or green list

Full information on how and where to self-isolate can be found here.

• Temperature screening is in place in some, but not all UK airports.
• Please check the requirements for testing as outlined here