CLC World resorts & Hotels

CLC Duchally Country Estate

Scotland

Resort opening date: 17th July 2020

Updated: Monday 7th September 2020

As part of CLC World’s Safe Hands initiative, there are a number of resort protocols in place to ensure that your stay with us is both safe and enjoyable.

We would also like to share with you some of the government regulations for Scotland that you will need to bear in mind when not on resort.

For yours and the CLC World team’s safety, all CLC World team members are wearing PPE in accordance with established guidelines and regulations in the hotel industry. CLC World has also installed screens at high contact points around the resort.

Please ensure that you maintain the recommended physical distance between yourself and non-family members at all possible times.

We hope you enjoy your holiday!

General Destination
  • Face masks must be worn in shops and public transport in Scotland

Pre-Arrival

  • Our wireless internet is suitable for web browsing only. We strongly recommend downloading films & series for offline use prior to your stay with us.
Check In
  • Reception is open. At peak times, staff will express check-in your booking outside.
  • 1 person per party for check in at Reception in the hotel.
  • Please use the sanitiser provided before entry.
  • Maximum 2 people in Reception at any time.
  • A one-way system is in place; please follow the signs.
Accommodation
  • All lodges have been thoroughly cleaned and disinfected, using Envirosafe a hospital grade disinfection, which is applied using the fogging technique and leaves a lasting layer of protection on surfaces.
  • A number of soft furnishings and items have been removed to aid hygiene protocols e.g. bed throws, DVD players.
  • Currently mid-week cleans are not available.
  • Linen changes or requests for other in-room requirements will be delivered to your door without staff entering.
  • Printed materials and guest information will be removed, please call Reception for any help required.
Bars & Restaurants
  • Monteaths Restaurant is open for dinner from 6pm to 9pm, Wednesday to Sunday. Bookings are essential.
  • Breakfast is available in our Monteaths Restaurant from 8:30am to 10:30am Thursday to Monday. Bookings are essential.
  • Face masks must be worn when entering, moving around within (e.g. getting up to use the toilet) and exiting the bar and restaurant.
  • A takeaway service will run from 1pm to 8pm every day from the bar.
  • Bar will have limited tables inside, and the outside terrace will be open.
  • Bar closes at 11pm
  • Plastic glasses available for takeaway
Communal Areas (incl. pools)

Leisure Centre and Pool

  • The Leisure Centre, swimming pool and café have all reopened. However, our sauna and steam room will remain closed until further notice.
  • Access to the pool is via exclusive 1 hour slots per hotel room or lodge. This can be booked once you have arrived on resort. The slots are available from 7am to 8pm, with the last bookable slot from 7pm. To book call 168 from your accommodation.
  • Guests staying for up to 4 nights are able to book up to 2 slots during their stay, guests staying 5 to 7 nights are able to book up to 3 slots. Each booking can be made for a slot up to a maximum of 3 days in advance and booking slots are only available to book once you have arrived onsite.
  • Access to the gym is also via 1 hour booking slots and can be booked by calling 168 from your accommodation.
  • For hygiene purposes, we ask that you use the showers in your accommodation.
  • As a courtesy to fellow guests, we kindly ask that you cancel any bookings you no longer require as far in advance as possible.
  • The leisure centre café, is open daily until 8pm. Please follow the one way system and social distancing measures as indicated.

Spa

  • The spa has reopened. Please call the Leisure Centre direct on 01764 694 868 or via Reception on 01764 663 071 for bookings.
Activities/ Distillery
  • Bike Hire is available from the Leisure Centre. Please call to arrange.
  • The Gatehouse Gin distillery remains closed until further notice.
Check Out
  • Check out time is 10am on day of departure. With our enhanced cleaning regime and Enviro Safe fogging, we kindly ask that you adhere to this departure time.
  • Only 1 member of the group is to go to Reception to check out and adhere to physical distancing.
  • We encourage guests to settle their bill on the night before departure where possible to speed up the check out procedure.
  • Guests are encouraged to use contactless payment when settling their account.

Below you will find entry requirements for the UK. They are applicable to all visitors to the UK in addition to the regular requirements of passport/National ID etc, provided there is an agreement between the UK and the country of departure. Further information is available on your government’s website.

Entry to the UK
Testing/screening on arrival
  • Temperature screening is in place in some, but not all UK airports.
  • If you arrive in the UK from a country that is not on the list of exempt countries, you must self-isolate for 14 days and be able to provide evidence of where you will quarantine.
  • Full information on how and where to self-isolate can be found here.

IMPORTANT: COVID-19 Travel Insurance Update
Now, more than ever, it is important to ensure that you have the appropriate travel insurance

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