CLC World resorts & Hotels

CLC Duchally Country Estate

Scotland

Resort opening date: 26th April 2021

Updated: Monday 9th August 2021

As part of CLC World’s Safe Hands initiative, there are a number of resort protocols in place to ensure that your stay with us is both safe and enjoyable.

We would also like to share with you some of the government regulations for Scotland that will you need to bear in mind when not on resort.

For yours and the CLC World team’s safety, all CLC World team members are wearing PPE in accordance with established guidelines and regulations in the hotel industry. CLC World has also installed screens at high contact points around the resort.

Please ensure that you maintain the recommended physical distance between yourself and non-family members at all possible times.

We hope you enjoy your holiday!

General Destination

If you’re travelling to Scotland you must either quarantine in the place you’re staying or in a managed quarantine hotel for 10 days because of coronavirus (COVID-19). What you need to do depends on where you travel in the 10 days before you arrive in England.

You must also get 2 coronavirus tests after you arrive in Scotland. You’ll need to book these before you travel.

Find out how to book the tests you must get after you arrive in Scotland and if you need to book a quarantine hotel.

You cannot currently enter the UK if you’ve been in or through a country on the banned travel list (sometimes known as the ‘red list’) in the last 10 days, unless you’re British, Irish or you have the right to live in the UK.

  • For information and support on Covid-19 and local measures and restrictions, visit the Scottish Government’s site.
  • Face masks must be worn in shops and public transport in Scotland

Pre-Arrival

  • Our wireless internet is suitable for web browsing only. We strongly recommend downloading films & series for offline use prior to your stay with us.
Check In
  • Hotel guests can check in together at reception. Only 1 person per party to check in at reception for lodge arrivals.
  • Please use the sanitiser provided before entry.
Accommodation
  • All lodges have been thoroughly cleaned and disinfected, using Envirosafe a hospital grade disinfection, which is applied using the fogging technique and leaves a lasting layer of protection on surfaces.
  • A number of soft furnishings and items have been removed to aid hygiene protocols e.g. bed throws.
  • Currently mid-week cleans are not available.
  • Printed materials and guest information will be removed, please call Reception for any help required.
Bars & Restaurants
  • Dinner is available in our Monteaths Restaurant from 6pm to 9pm Wednesday to Sunday for residents only. Bookings are essential.
  • Breakfast is available in our Monteaths Restaurant from 8:30am to 10:30am Thursday to Monday. Bookings are essential.
  • Face masks must be worn when entering, moving around within (e.g. getting up to use the toilet) and exiting the hotel.
  • A food takeaway service will run from 1pm to 8pm every day from the bar.
  • Our Whisky Bar is open daily from 1pm to 11pm (last orders 10:30pm) with limited tables inside as well as on our outdoor terrace.
  • Plastic glasses available for takeaway.
Communal Areas (incl. pools)

Leisure Centre and Pool

  • The leisure centre is open form 7am to 9pm, 7 days a week with the last entry time for the Pool & Gym being 8:15pm. There is an adult only swim session every Monday to Friday between 7am – 8am.
  • We encourage that you use the showers in your Hotel Room/Lodge to prevent overcrowding.
  • Please feel free to call the leisure centre on 168 to check the current number of guests using the pool or gym before heading over.
  • The leisure centre café is open daily from 8am – 8pm with takeaway available until 8pm daily.
  • Bike hire is available daily from the leisure centre. Please call the team on 168 to arrange this.
  • Beauty by Brenda is available for treatments, please contact Brenda on 07904837033 to enquire or make a booking.

Spa

  • The spa has reopened. Please call the Leisure Centre direct on 01764 694 868 or via Reception on 01764 663 071 for bookings.

BBQ Area

  • If you are using a BBQ during your stay, please use the BBQ area shown on the Duchally Map. BBQ’s on the balcony or around the lodges are not permitted.
Activities/ Distillery
  • Bike hire is available daily from the leisure centre. Please call the team on 168 to arrange this.
  • Every Wednesday from 12pm to 2pm, we will be opening our Gatehouse Gin Distillery doors to allow you, our valued guests, the chance to take a look around.
Check Out
  • Check out time is 10am on day of departure for our lodge guests. With our enhanced cleaning regime and Enviro Safe fogging, we kindly ask that you adhere to this departure time.
  • Only 1 member of the group is to go to Reception to check out and adhere to physical distancing.
  • We encourage guests to settle their bill on the night before departure where possible to speed up the check out procedure.
  • Guests are encouraged to use contactless payment when settling their account.

Below you will find entry requirements for the UK. They are applicable to all visitors to the UK in addition to the regular requirements of passport/National ID etc, provided there is an agreement between the UK and the country of departure. Further information is available on your government’s website.

Entry to the UK

What you must do when you arrive in Scotland from abroad depends on:

  • where you’ve been in the 10 days before arriving in Scotland
  • whether the country or area you’ve travelled from is on the red, amber or green list

Full information on how and where to self-isolate can be found here.

Testing/screening on arrival
  • Temperature screening is in place in some, but not all UK airports.
  • Please check the requirements for testing as outlined here

IMPORTANT: COVID-19 Travel Insurance Update
Now, more than ever, it is important to ensure that you have the appropriate travel insurance

Read more