CLC Duchally Country Estate

• For information and support on Covid-19 and local measures and restrictions, visit the Scottish Government’s site.
• Face masks must be worn in shops and public transport in Scotland

Pre-Arrival

• Our wireless internet is suitable for web browsing only. We strongly recommend downloading films & series for offline use prior to your stay with us.

• Reception is open. At peak times, staff will express check-in your booking outside.
• 1 person per party for check in at Reception in the hotel.
• Please use the sanitiser provided before entry.
• Maximum 2 people in Reception at any time.
• A one-way system is in place; please follow the signs.

• All lodges have been thoroughly cleaned and disinfected, using Envirosafe a hospital grade disinfection, which is applied using the fogging technique and leaves a lasting layer of protection on surfaces.
• A number of soft furnishings and items have been removed to aid hygiene protocols e.g. bed throws.
• Currently mid-week cleans are not available.
• Linen changes or requests for other in-room requirements will be delivered to your door without staff entering.
• Printed materials and guest information will be removed, please call Reception for any help required.

• Monteaths Restaurant is open from 6pm to 9pm Wednesday to Sunday for residents only. Bookings are essential.
• Breakfast is available in our Monteaths Restaurant from 8:30am to 10:30am Thursday to Monday. Bookings are essential.
• Face masks must be worn when entering, moving around within (e.g. getting up to use the toilet) and exiting the bar and restaurant.
• A food takeaway service will run from 1pm to 8pm every day from the bar.
• Alcoholic beverages may not be consumed in the bar. The bar is open for soft drinks, coffee etc.
• The Whisky Bar is open for drinks daily until 10pm with last orders at 9:30pm. A takeaway service for alcohol is available, with last orders in line with the Whisky Bar’s opening times.
• Bar will have limited tables inside, and the outside terrace will be open.
• Plastic glasses available for takeaway.

Leisure Centre and Pool

• The Leisure Centre, swimming pool and café have all reopened. However, our sauna and steam room will remain closed until further notice.
• Access to the pool is via exclusive 45 minute slots per hotel room or lodge. This can be booked once you have arrived on resort. To book call 168 from your accommodation.
• Guests staying for 1-2 nights are able to book 1 slot; guests staying 3-6 nights are able to book up to 2 slots and guests staying 7 nights are able to book up to 3 slots. Each booking can be made for a slot up to a maximum of 3 days in advance and booking slots are only available to book once you have arrived onsite.
• Access to the gym is also via 1 hour booking slots and can be booked by calling 168 from your accommodation.
• For hygiene purposes, we ask that you use the showers in your accommodation.
• As a courtesy to fellow guests, we kindly ask that you cancel any bookings you no longer require as far in advance as possible.
• The leisure centre café is open daily from 8am to 6pm and takeaway is available 7pm Sunday to Thursday, 8pm Friday & Saturday. Please follow the one way system and social distancing measures as indicated.

Spa

• The spa has reopened. Please call the Leisure Centre direct on 01764 694 868 or via Reception on 01764 663 071 for bookings.

• Bike Hire is available from the Leisure Centre. Please call to arrange.
• The Gatehouse Gin distillery remains closed until further notice.

• Check out time is 10am on day of departure. With our enhanced cleaning regime and Enviro Safe fogging, we kindly ask that you adhere to this departure time.
• Only 1 member of the group is to go to Reception to check out and adhere to physical distancing.
• We encourage guests to settle their bill on the night before departure where possible to speed up the check out procedure.
• Guests are encouraged to use contactless payment when settling their account.

• All visitors to the UK must complete a passenger locator form and present it on arrival in the UK. This applies to both visitors and UK residents. Therefore, if you have been on holiday outside of the UK, you will be required to complete the form on your return.
• There is no need to self-isolate on arrival in England if you have visited any of the countries on this list. There may be variations to this list if you’re arriving in Scotland, Wales or Northern Ireland.
• Up-to-date information on UK travel corridors can be found on the UK Government website.

• Temperature screening is in place in some, but not all UK airports.
• If you arrive in the UK from a country that is not on the list of exempt countries, you must self-isolate for 14 days and be able to provide evidence of where you will quarantine.
• Full information on how and where to self-isolate can be found here.