CLC World resorts & Hotels

CLC Duchally Country Estate

Scotland

Resort opening date: 26th April 2021

Updated: Wednesday 17th March 2021

As part of CLC World’s Safe Hands initiative, there are a number of resort protocols in place to ensure that your stay with us is both safe and enjoyable.

We would also like to share with you some of the government regulations for Scotland that will you need to bear in mind when not on resort.

For yours and the CLC World team’s safety, all CLC World team members are wearing PPE in accordance with established guidelines and regulations in the hotel industry. CLC World has also installed screens at high contact points around the resort.

Please ensure that you maintain the recommended physical distance between yourself and non-family members at all possible times.

We hope you enjoy your holiday!

General Destination

If you’re travelling to Scotland you must either quarantine in the place you’re staying or in a managed quarantine hotel for 10 days because of coronavirus (COVID-19). What you need to do depends on where you travel in the 10 days before you arrive in England.

You must also get 2 coronavirus tests after you arrive in Scotland. You’ll need to book these before you travel.

Find out how to book the tests you must get after you arrive in Scotland and if you need to book a quarantine hotel.

You cannot currently enter the UK if you’ve been in or through a country on the banned travel list (sometimes known as the ‘red list’) in the last 10 days, unless you’re British, Irish or you have the right to live in the UK.

  • For information and support on Covid-19 and local measures and restrictions, visit the Scottish Government’s site.
  • Face masks must be worn in shops and public transport in Scotland

Pre-Arrival

  • Our wireless internet is suitable for web browsing only. We strongly recommend downloading films & series for offline use prior to your stay with us.
Check In
  • Hotel guests can check in together at reception. Only 1 person per party to check in at reception for lodge arrivals.
  • Please use the sanitiser provided before entry.
  • Maximum 2 people in Reception at any time.
  • A one-way system is in place; please follow the signs.
Accommodation
  • All lodges have been thoroughly cleaned and disinfected, using Envirosafe a hospital grade disinfection, which is applied using the fogging technique and leaves a lasting layer of protection on surfaces.
  • A number of soft furnishings and items have been removed to aid hygiene protocols e.g. bed throws.
  • Currently mid-week cleans are not available.
  • Linen changes or requests for other in-room requirements will be delivered to your door without staff entering.
  • Printed materials and guest information will be removed, please call Reception for any help required.
Bars & Restaurants
  • Dinner (re-opening 29th May) is available in our Monteaths Restaurant from 6pm to 9pm Wednesday to Sunday for residents only. Bookings are essential.
  • Breakfast (re-opening 29th May) is available in our Monteaths Restaurant from 8:30am to 10:30am Thursday to Monday. Bookings are essential.
  • Face masks must be worn when entering, moving around within (e.g. getting up to use the toilet) and exiting the hotel.
  • A food takeaway service will run from 1pm to 8pm every day from the bar.
  • The Whisky Bar (re-opening 26th April) is available for drinks daily until 10pm with last orders at 9:30pm. Alcoholic beverages may not be consumed in the bar, however a takeaway service for alcohol is available. Last orders are in line with the Whisky Bar’s opening times.
  • The Glenfiddich terrace will be open with limited seating capacity.
  • Plastic glasses available for takeaway.
Communal Areas (incl. pools)

Leisure Centre and Pool

  • The Leisure Centre, swimming pool and café will be re-opening on the 26th April.
  • Access to the pool is via 45 minute slots per hotel room or lodge. This can be booked once you have arrived on resort. To book call 168 from your accommodation.
  • Guests staying for 1-2 nights are able to book 1 slot; guests staying 3-6 nights are able to book up to 2 slots and guests staying 7 nights are able to book up to 3 slots. Each booking can be made for a slot up to a maximum of 3 days in advance and booking slots are only available to book once you have arrived onsite.
  • Access to the gym is also via 1 hour booking slots and can be booked by calling 168 from your accommodation.
  • For hygiene purposes, we ask that you use the showers in your accommodation.
  • As a courtesy to fellow guests, we kindly ask that you cancel any bookings you no longer require as far in advance as possible.
  • The leisure centre café (re-opening 26th April) is open daily from 8am to 6pm and takeaway is available until 7pm, Sunday to Thursday and 8pm Friday-Saturday. Please follow the one way system and social distancing measures as indicated.

Spa

  • The spa has reopened. Please call the Leisure Centre direct on 01764 694 868 or via Reception on 01764 663 071 for bookings.
Activities/ Distillery
  • Bike Hire is available from the Leisure Centre. Please call to arrange.
  • The Gatehouse Gin distillery remains closed until further notice.
Check Out
  • Check out time is 10am on day of departure for our lodge guests. With our enhanced cleaning regime and Enviro Safe fogging, we kindly ask that you adhere to this departure time.
  • Only 1 member of the group is to go to Reception to check out and adhere to physical distancing.
  • We encourage guests to settle their bill on the night before departure where possible to speed up the check out procedure.
  • Guests are encouraged to use contactless payment when settling their account.

Below you will find entry requirements for the UK. They are applicable to all visitors to the UK in addition to the regular requirements of passport/National ID etc, provided there is an agreement between the UK and the country of departure. Further information is available on your government’s website.

Entry to the UK

Everyone who arrives directly in Scotland by air from outside the Common Travel Area (the CTA, comprising United Kingdom, Ireland, the Isle of Man, and the Channel Islands) must:

This guidance explains what you must do if you need to enter managed isolation.

You must also book and pay for managed isolation if you travel to Scotland from the Republic of Ireland, and have been in an acute risk country (a “red list” country) in the 10 days before your arrival.

If you arrive in Scotland from within the Common Travel Area, but have been in a country not on the acute risk list in the 10 days before your arrival, you must self-isolate.

Testing/screening on arrival
  • Temperature screening is in place in some, but not all UK airports.
  • If you arrive in the UK from a country that is not on the list of exempt countries, you must self-isolate for 10 days and be able to provide evidence of where you will quarantine.
  • Full information on how and where to self-isolate can be found here.

IMPORTANT: COVID-19 Travel Insurance Update
Now, more than ever, it is important to ensure that you have the appropriate travel insurance

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