CLC Duchally Country Estate - CLC World Resorts & Hotels

Updated: Friday 10th July 2020

As part of CLC World’s Safe Hands initiative, there are a number of resort protocols in place to ensure that your stay with us is both safe and enjoyable.

We would also like to share with you some of the government regulations for Scotland that you will need to bear in mind when not on resort.

For yours and the CLC World team’s safety, all CLC World team members are wearing PPE in accordance with established guidelines and regulations in the hotel industry. CLC World has also installed screens at high contact points around the resort.

Please ensure that you maintain the recommended physical distance between yourself and non-family members at all possible times.

We hope you enjoy your holiday!

General Destination

Face masks must be worn in shops and public transport in Scotland

Check In

Reception is open. At peak times, staff will express check-in your booking outside.
1 person per party for check in at Reception in the hotel.
Please use the sanitiser provided before entry.
Maximum 2 people in Reception at any time.
A one-way system is in place; please follow the signs.

Accommodation

All lodges have been thoroughly cleaned and disinfected, using Envirosafe a hospital grade disinfection, which is applied using the fogging technique and leaves a lasting layer of protection on surfaces.
A number of soft furnishings and items have been removed to aid hygiene protocols e.g. bed throws, DVD players.
Currently mid-week cleans are not available.
Linen changes or requests for other in-room requirements will be delivered to your door without staff entering.
Printed materials and guest information will be removed, please call Reception for any help required.

Bars & Restaurants

A takeaway service will run from 1pm to 8pm every day from the bar or delivery.
Bar will have limited tables inside, and the outside terrace will be open.
Bar closes at 11pm
Plastic glasses available for takeaway
Picnic hampers are also available with 24 hours’ notice.
No access to main hotel or toilets from the bar.

Communal Areas (incl. pools)

Swimming Pool

The swimming pool remains closed

Activities/ Distillery

Information will be updated shortly

Check Out

Check out time is 10am on day of departure.
Only 1 member of the group is to go to Reception to check out and adhere to physical distancing.
We encourage guests to settle their bill on the night before departure where possible to speed up the check out procedure.
Guests are encouraged to use contactless payment when settling their account.