CLC World resorts & Hotels

Ramada Residences Costa del Sol

Costa del Sol

Resort opening date: 21st June 2022

Updated: 18th July 2022

As part of our Safe Hands initiative, there are a number of resort protocols in place to ensure that your stay with us is both safe and enjoyable.

The resort has been registered by the Junta de Andalucia and Spanish Confederation of Hotels and Tourist Accommodation (CEHAT) as “safe accommodation”, meaning you can enjoy your holiday with confidence.

We would also like to share with you some of the government regulations for Andalucia, Spain that you will need to bear in mind when not on resort.

For yours and of the team’s safety, all members of staff are wearing PPE in accordance with established guidelines and regulations in the hotel industry.

Please ensure that you maintain the recommended physical distance between yourself and non-family members at all possible times.

We hope you enjoy your holiday!

General Destination

When traveling to Spain you must show valid proof of one of the following on entry:

  • being fully vaccinated. Your vaccination status must meet the Spanish authorities’ validity period requirements.
  • a negative COVID-19 test: either a PCR taken within 72 hours prior to departure, or an antigen test taken within 24 hours prior to departure.
  • having recovered from COVID-19 in the last 6 months. You can use a medical certificate or recovery record to prove your COVID-19 status on entry to Spain.

These requirements do not apply to children under 12 years old.

Travellers from the UK who can either show proof of being fully vaccinated, or of having recovered from prior COVID-19 infection in the last 6 months, or who are aged under 12 years old, do not need to complete Spain’s Travel Health Control form. Everyone else must complete Spain’s Travel Health Control form no more than 48 hours before travel to Spain.

You may also be subject to additional checks at the point of entry including a temperature check, visual health assessment, or testing on arrival. More information can be found on the Spanish government’s Border Health Controls webpage.

Masks

In Spain, as of 20 April 2022 it is no longer mandatory to wear a mask indoors or outdoors with certain exceptions. You must wear a mask:

  1. When travelling by plane, train or bus, as well as in all other public transport.
  2. On ships or boats when the 1.5-metre safety distance cannot be guaranteed, except inside cabins, provided these are shared with members of the same household or bubble.
  3. In healthcare centres, services and establishments, such as health centres, hospitals and pharmacies.
  4. Workers and visitors in communal areas of socio-sanitary centres.

Remember that children under the age of six are not obliged to wear masks under any circumstances.

Check In
  • Ramada Reception is open from Monday to Thursday from 9am to 10pm and Friday to Sunday from 8am to midnight. For arrivals, departures or general reception queries outside of these hours then please use the Wyndham California Beach resort reception opened daily 24 hours. Please contact us on [email protected] [email protected] to supply travel details in advance so we can help you settle in as quickly as possible.
    Only the lead Member of the party will go to Reception, with all the passports of the group and a valid credit card, to complete the check in process. The remainder of the group will be directed to a waiting area until the check in is completed.
  • If the apartment is ready at check in, Guests will be given the sanitised room key.
  • If the apartment is not ready at check in, Guests can make use of the resort whilst the apartment is serviced. Reception will notify you once your apartment becomes available.
Accommodation
  • The apartments are equipped with a personal kitchen and a supply of linen and towels.
  • The apartments will be thoroughly cleaned and disinfected using approved cleaning products.
  • A number of soft furnishing items have been removed to increase hygiene protocol e.g. bed throws, cushions, rugs.
  • Home Resort Member reservations receive a mid week clean.
  • Please use the rubbish collection and recycling centres around the resort.
  • Upon departure, place all linen and towels in the bath/shower for collection and leave the unit in as tidy a state as possible to facilitate the changeover before the arrival of the next guests.
Bars & Restaurants
  • Zac’s 1st Avenue opens daily from 10:00 to 14:00 and from 14:30 until 17:00.
  • Sam’s Pantry at Ramada Residences, Marina del Sol is open daily, from 8am to 6pm.
  • – El Rancho Grill & Bar is open from Thursday to Monday, from 6pm with last food orders at 10pm.
    – Beak & Trotter is open daily, offering al fresco terrace service, from 10am to 12pm (kitchen closes at 10.30pm).
    – The Cascades pool bar is open daily from 9am to 6pm. Serving coffee, cocktails and family favourite ice creams.
    – The tropical-themed Safari Restaurant is open for breakfast 8am to 10am,  lunch as from 11.30am and dinner, as from 6pm.
    – The Sunrise pool bar is open daily from 9am to 4pm. A coffee & bar service throughout with lunch from 11.30am to 4pm.

Communal Areas (incl. pools)
  • Maintenance and cleaning teams ensure communal areas are regularly cleaned and disinfected using approved chemicals.
  • Areas of high contact are sprayed and disinfected frequently.
  • Hand sanitisers/gels are available throughout the resort. Guests are encouraged to wash hands regularly with soap and use the hand sanitisers/gels.
  • The Resort train continues to link Ramada and Wyndham facilities.

Sunbeds & Pools

  • Pool areas including sunbeds fixtures and fittings will be sanitised daily. Guests will be required to sanitise their own sunbed prior to use.
Excursions & Activities
  • Excursions and activities are sold from the Team Marina offices.
  •  The Kids Club is open daily from 10am to 5pm. Pool side activities take place daily.
  • Currently, parent-led activities are: Tennis, Table Tennis and Jogging routes.
  • Tennis equipment is sanitised between users and can be booked at Team Marina.
Check Out
  • Check out is 10am on the day of departure.
  • – In order to ensure a speedy check-out, guests may settle their account on the day before departure comfortably from their apartment by just calling Reception or by e-mail to [email protected] . Please let Reception know you’d rather use the credit card details registered on arrival to settle the outstanding account. Once payment has been processed, Reception will e-mail you the receipt of your room bill.Room keys can be left directly inside the apartment with no need to drop them in person.
    • Reception can pre-book taxis and have them pick guests up from their apartments to make it even easier for them.
  • If Guests are required to move apartments during a multiple week stay, please pack belongings and once invited to, move to the new apartment.
  • Access to a luggage room can be organised for Guests via Reception.
  • Currently, there is no shared courtesy room facility.

When traveling to Spain you must show valid proof of one of the following on entry:

These requirements do not apply to children under 12 years old.

Travellers from the UK who can either show proof of being fully vaccinated, or of having recovered from prior COVID-19 infection in the last 6 months, or who are aged under 12 years old, do not need to complete Spain’s Travel Health Control form. Everyone else must complete Spain’s Travel Health Control form no more than 48 hours before travel to Spain.

You may also be subject to additional checks at the point of entry including a temperature check, visual health assessment, or testing on arrival. More information can be found on the Spanish government’s Border Health Controls webpage.

UK Travel Requirements

You do not need to take any COVID-19 tests or fill in a passenger locator form. This applies whether you are fully vaccinated or not.

Your identity document (for example your passport or identity card) will be checked when you arrive at a UK port or airport to make sure you’re allowed to come into the country. It should be valid for the whole of your stay.

Check which documents you’ll need to come to the UK.

UK Nationals – From 1st January 2021, the UK is no longer part of the EU and travel requirements have changed. Please refer to the UK government’s website for more information.

Wyndham Costa del Sol has an ongoing collaboration with Vithas Xanit International Hospital working to ensure all our guests and team members are safe and healthy. Vithas Xanit International Hospital is a private hospital in Benalmadena, offering the most up-to-date diagnosis and treatments for international patients, with a staff that speaks 15 languages.

IMPORTANT: COVID-19 Travel Insurance Update
Now, more than ever, it is important to ensure that you have the appropriate travel insurance

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