Club La Costa World Resorts

From 12am 2 July 2021, the Spanish government requires all arrivals to Spain from the UK (excluding children under the age of 12 years old) to present on entry one of the following:

• documentation issued within 48 hours prior to arrival in Spain, certifying that you have undertaken a COVID-19 test, e.g. PCR, TMA, LAMP or NEAR, and tested negative. Antigen tests are not currently accepted.
• proof of being fully vaccinated at least 14 days prior to arrival in Spain (date(s) of vaccination must be specified), with a vaccine authorised by the European Medicines Agency or by the World Health Organisation

See Spain Health Travel page for details.

All passengers entering Spain will still be required to complete a pre-travel declaration form.

Entry restrictions and testing requirements continue to apply for travel to Spain from ‘risk countries’. You should refer to the Spanish Embassy or Consulate in the country you are in for further advice.

All overland travellers (excluding children under 12 years of age) entering Spain by road or rail from France, are required to present a negative PCR, TMA or LAMP test taken within 72 hours prior to entry.

The Costa Del Sol is currently under Alert level 3, the main restrictions are summarised as follows:

• Outlets, retail and facilities are subject to reduced opening hours and capacity.
• Common areas are restricted to 50% capacity outside and to 30% inside while social distancing is to be maintained at all times at 1.5 metres.

COVID-19 testing and your return home – The Reception has arranged the ability for you to book tests while holidaying at the Resort. Tests will be conducted by preferred medical centres, chosen for their convenience and minimal distraction to your overall holiday experience. Prices for PCR testing starts at €85 and €25 for the Antigen testing.

Masks – Spain has changed the wearing of mask regulation. The mask at all times in Spain has been replaced with:

• You are not required to wear a mask when outside and when adhering to 1.5 social distancing.
• You must always have a face mask with you for personal use, for example in anticipation of crowds, where social distancing can’t be maintained or in indoor spaces or on public transport.
• The wearing of a mask applies to anyone aged 6 and over.

Physical distancing should still be maintained wherever possible, other than among family members.

• Taxis – a maximum of 4 people allowed per standard taxi and 8 in the larger people carrier.
• CLC World has partnered with Autos Lido, an in-airport Car Hire company. Should Guests wish to hire a car, an appointment must be made online directly with the car hire company or via one of the Receptions once on resort.

• Please note that Marina Del Sol Reception is currently closed. Information regarding Club La Costa World facilities will be handled via Santa Cruz Suites Reception at California Beach resort. Reception is open 24 hours. Please contact us on [email protected] to supply travel details in advance so we can help you settle in as quickly as possible.
• Only the lead Member of the party will go to Reception, with all the passports of the group and a valid credit card, to complete the check in process. The remainder of the group will be directed to a waiting area until the check in is completed.
• If the apartment is ready at check in, Guests will be given the sanitised room key.
• If the apartment is not ready at check in, Guests can make use of the resort whilst the apartment is serviced. Reception will notify you once your apartment becomes available.

• The apartments are fully equipped with a personal kitchen and a supply of linen and towels.
• The apartments will be thoroughly cleaned and disinfected using approved cleaning products.
• Once the apartment has been disinfected there will be a seal on the door to be removed on entry by the guest.
• A number of soft furnishing items have been removed to increase hygiene protocol e.g. bed throws, cushions, rugs.
• The CLC World grocery welcome pack is complimented with a hygiene pack.
• CLC Home Resort Member reservations receive a mid week clean.
• All other reservation types receive a mid-week change of towels, or other in-room requirements will be delivered to the door without staff entering.
• Remote controls have been sealed in plastic to further enhance hygiene standards.
• Please use the rubbish collection and recycling centres around the resort.
• Upon departure, place all linen and towels in the bath/shower for collection and leave the unit in as tidy a state as possible to facilitate the changeover before the arrival of the next guests.

• Seating within bars and restaurants is limited to maintain the social distancing rule of 1.5 metres.
• Tables and chairs will be sanitised between users. Please wait to be seated.
• Safari Restaurant is currently closed due to the frequency and speed in which local COVID severity levels change. These constant changes make it extremely difficult for operations and inconsistent for guests and therefore we will direct you to the best available alternative services when required.
• Sunrise remains open with a weekly service. Please refer to YourGuide for the most up to date timetable.
• The Marina Del Sol Supermarket is open daily, from 09.15 to 14.15 & 17.00 to 19.30
• El Tajo Restaurant in Marina Del Sol is open Tuesday through to Sunday for lunch, dinner and takeaway.
• El Rancho, Zacary’s, Sam’s Pantry, Sunrise, Cascades and Zac’s remain closed.
• Guests must remain seated and not approach or stand at the bar or service counters.
• Menus are disposable and will be replaced after each usage. In addition, QR codes will provide access to digital menus.
• Guests are encouraged to use contactless payment or room charging to limit the use of cash on resort.
• CEHAT has registered all our resort restaurants as “safe restaurants” so you can dine in confidence.

• CLC World maintenance and cleaning teams ensure communal areas are regularly cleaned and disinfected using approved chemicals.
• Areas of high contact are sprayed and disinfected frequently by the CLC World team.
• Hand sanitisers/gels are available throughout the resort. Guests are encouraged to wash hands regularly with soap and use the hand sanitisers/gels.
• The Resort Train is operational and physical distancing between families is to be maintained. You are asked to wear a mask while travelling on the train.

Sunbeds & Pools

• Pool areas including sunbeds fixtures and fittings will be sanitised daily. Guests will be required to sanitise their own sunbed prior to use.
• Currently, capacity of the swimming pool areas is restricted to 50% to maintain social distancing. Guests are encouraged to swim, and then return to private terraces should there be no sunbed available at the poolside.

• Excursions and activities are constantly reviewed. Up-to-date information on what is available can be found on Team Marina notice boards in resort and on Your Guide.
• The Kids Club is currently closed due to COVID capacity regulations.
• Currently, parent-led activities are: Tennis, Table Tennis and Jogging routes. Equipment is sanitised between users.

• Check out is 10am on the day of departure.
• Guests are encouraged to settle the bill the night prior to departure. Reception can take card payments over the phone and provide a copy of the bill via email.
• If Guests are required to move apartments during a multiple week stay, please pack belongings and once invited to, move to the new apartment.
• Access to a luggage room can be organised for Guests via Reception.
• Currently, there is no shared courtesy room facility.

All passengers entering Spain will still be required to complete a pre-travel declaration form. Quarantine and testing on return to the UK continues to apply.

Entry restrictions and testing requirements continue to apply for travel to Spain from ‘risk countries’. You should refer to the Spanish Embassy or Consulate in the country you are in for further advice.

Some travel restrictions and testing requirements are in place for international transit through Spanish airports by passengers on flights departing from the UK.

 Since 23 November 2020, pre-travel COVID-19 testing requirements have been in place for those travelling by air and sea from ‘risk’ countries (as determined by the European Centre for Disease Prevention & Control).

Spain requires all travellers arriving in Spain from countries deemed high risk to show they have tested negative for COVID-19 (PCR, RT-LAMP or TMA test) taken in the 72 hours prior to arrival.

Travellers from the UK must present a vaccination certificate or a negative PCR test on arrival into Spain. No other test is accepted at this time for arrivals from the UK.

If you are resident in Spain, you should carry your residence document (the green paper EU residence certificate or the new TIE), as well as your valid passport when you travel. If you are not in possession of a residence document, see Requirements for UK Nationals resident in Spain for further information.

Travellers should follow the advice of the local authorities on how best to protect themselves and others, including any measures that they bring in to control the virus.

Before travel to Spain, all passengers travelling by air or sea must complete and sign an online Health Control Form no more than 48 hours prior to travel declaring any known history of exposure to COVID-19 and giving contact details.

Anyone who has not completed this form electronically via the Spain Travel Health website or app, may submit it in paper format prior to boarding.

Testing requirements for arrivals from the UK

From 12am 2 July 2021, the Spanish government requires all arrivals to Spain from the UK (excluding children under the age of 12 years old) to present on entry one of the following:

• documentation issued within 48 hours prior to arrival in Spain, certifying that you have undertaken a COVID-19 test, e.g. PCR, TMA, LAMP or NEAR, and tested negative. Antigen tests are not currently accepted.
• proof of being fully vaccinated at least 14 days prior to arrival in Spain (date(s) of vaccination must be specified), with a vaccine authorised by the European Medicines Agency or by the World Health Organisation

See Spain Health Travel page for details.

Testing requirements if travelling from a ‘risk country’

All passengers (excluding children under the age of 12 years old) travelling to Spanish airports and ports from ‘risk’ countries (as determined by the European Centre for Disease Prevention & Control) are required to present a negative PCR, TMA (Transcription-Mediated Amplification) or a LAMP (Loop-Mediated Isothermal Amplification) swab test taken within no more than 72 hours prior to arrival.

A minimum fine of €3000 may be issued to anyone who arrives in Spanish airports or ports from ‘risk’ countries without adequate evidence of a negative PCR, TMA or LAMP test.

Land borders are open.

The Spanish government has implemented testing requirements for those travelling overland from France into Spain by road or rail. See Testing requirements for details.

The French government has implemented additional entry requirements for those travelling to and transiting through France. If you are planning to drive from Spain through France, check the latest FCDO travel advice for France ahead of your journey.

Border controls at the Portugal land border with Spain have been lifted. See FCDO travel advice for Portugal l for further information.

All overland travellers (excluding children under the age of 12 years old) who wish to enter Spain by road or rail from France, are required to present a negative PCR, TMA or LAMP test taken within 72 hours prior to entry. The following groups are exempt from this requirement:

Under current UK Covid 19 guidelines – If you have been in a country or territory in the 10 days before you arrive in England please check FCDO travel advice.

Entry to UK through the published traffic light system requires the following:

Those from a country considered as Red

• Take a Covid-19 test and provide a negative result at least 72 hours before arrival.
• Complete a Passenger Locator Form.
• Book & Pay for a stay in a quarantine managed hotel in the UK.
• The above rules apply irrespective of having been vaccinated.

Those from a country considered as Amber

• Take a COVID 19 test & provide a negative result at least 72 hours before arrival.
• Complete a Passenger Locator Form
• Quarantine at the location declared for 10 days
• Take COVID 19 tests on date 2 and or after day 8
• End quarantine early through the early test and release scheme
• The above rules apply irrespective of having been vaccinated.

Those from a country considered as Green

• Take a COVID 19 test & provide a negative result at least 72 hours before arrival
• Complete a Passenger Locator Form
• Book and pay for a day 2 Covid 19 test
• The above rules apply irrespective of having been vaccinated.

Before you leave for the UK

You’ll need to:

• complete a passenger locator form
• provide proof of a negative coronavirus test

Find out more about what you’ll need to do before you leave for the UK because of coronavirus.

Your passport or identity card will be checked when you arrive at a UK port or airport to make sure you’re allowed to come into the country. It should be valid for the whole of your stay.

You may also need a visa to come into or travel through the UK, depending on your nationality.

UK Nationals – From 1^st January 2021, the UK is no longer part of the EU and travel requirements have changed. Please refer to the UK government’s website for more information.