CLC World resorts & Hotels

Ramada Residences Costa del Sol

Costa del Sol

Resort opening date: TBC

Updated: Tuesday 19th April 2022

As part of our Safe Hands initiative, there are a number of resort protocols in place to ensure that your stay with us is both safe and enjoyable.

The resort has been registered by the Junta de Andalucia and Spanish Confederation of Hotels and Tourist Accommodation (CEHAT) as “safe accommodation”, meaning you can enjoy your holiday with confidence.

We would also like to share with you some of the government regulations for Andalucia, Spain that you will need to bear in mind when not on resort.

For yours and of the team’s safety, all members of staff are wearing PPE in accordance with established guidelines and regulations in the hotel industry.

Please ensure that you maintain the recommended physical distance between yourself and non-family members at all possible times.

We hope you enjoy your holiday!

General Destination

From 12am 2 July 2021, the Spanish government requires all arrivals to Spain from the UK (excluding children under the age of 12 years old) to present on entry one of the following:

  • documentation issued within 24 hours prior to arrival in Spain, certifying that you have undertaken a COVID-19 test, e.g. PCR, TMA, LAMP or NEAR, and tested negative. Antigen tests are not currently accepted.
  • proof of being fully vaccinated at least 14 days prior to arrival in Spain (date(s) of vaccination must be specified), with a vaccine authorised by the European Medicines Agency or by the World Health Organisation

See Spain Health Travel page for details.

All passengers entering Spain will still be required to complete a pre-travel declaration form. This must be completed 48 hours before flying.

Entry restrictions and testing requirements continue to apply for travel to Spain from ‘risk countries’. You should refer to the Spanish Embassy or Consulate in the country you are in for further advice.

All overland travellers (excluding children under 12 years of age) entering Spain by road or rail from France, are required to present a negative PCR, TMA or LAMP test taken within 72 hours prior to entry.

The Costa Del Sol is currently under Alert level 0, with no restrictions.

COVID-19 testing and your return home – The Reception has arranged the ability for you to book tests while holidaying at the Resort. Tests will be conducted by preferred medical centres, chosen for their convenience and minimal distraction to your overall holiday experience. Prices for PCR testing starts at €85 and €25 for the Antigen testing. You can book your test here.

Masks

Spain has changed the wearing of mask regulation. The mask at all times in Spain has been replaced with:

  • You are not required to wear a mask when outside and when adhering to 1.5 social distancing.
  • You must always have a face mask with you for personal use, for example in anticipation of crowds, where social distancing can´t be maintained or in indoor spaces or on public transport.
  • The wearing of a mask applies to anyone aged 6 and over.
  • Physical distancing should still be maintained wherever possible, other than among family members.
  • Taxis – a maximum of 4 people allowed per standard taxi and 8 in the larger people carrier.
  • A partnership agreement has been reached with Autos Lido, an in-airport Car Hire company. Should Guests wish to hire a car, an appointment must be made online directly with the car hire company or via one of the Receptions once on resort.
Check In
  • Please note that Ramada is currently closed. Information regarding Ramada facilities will be handled at Wyndham Reception. Reception is open 24 hours. Please contact us on [email protected] to supply travel details in advance so we can help you settle in as quickly as possible.
  • Only the lead Member of the party will go to Reception, with all the passports of the group and a valid credit card, to complete the check in process. The remainder of the group will be directed to a waiting area until the check in is completed.
  • If the apartment is ready at check in, Guests will be given the sanitised room key.
  • If the apartment is not ready at check in, Guests can make use of the resort whilst the apartment is serviced. Reception will notify you once your apartment becomes available.
Accommodation
  • The apartments are fully equipped with a personal kitchen and a supply of linen and towels.
  • The apartments will be thoroughly cleaned and disinfected using approved cleaning products.
  • A number of soft furnishing items have been removed to increase hygiene protocol e.g. bed throws, cushions, rugs.
  • Home Resort Member reservations receive a mid week clean.
  • All other reservation types receive a mid-week change of towels, or other in-room requirements will be delivered to the door without staff entering.
  • Remote controls have been sealed in plastic to further enhance hygiene standards.
  • Please use the rubbish collection and recycling centres around the resort.
  • Upon departure, place all linen and towels in the bath/shower for collection and leave the unit in as tidy a state as possible to facilitate the changeover before the arrival of the next guests.
Bars & Restaurants
  • El Rancho and Zac´s remain closed.
  • The Supermarket at Ramada Residences, Marina del Sol is open daily, from 8am to 6pm.
  • Zacary’s Restaurant & Cocktail Bar is open daily, offering al fresco terrace service, from 10am to 5pm.
  • The Cascades pool bar is open daily from 9am to 6pm. Serving coffee, cocktails and family favourite ice creams.
  • The tropical-themed Safari Restaurant is open for lunch, as from 11.30am and dinner, as from 6pm. Breakfast is also available.
  • The Sunrise pool bar is open daily from 9am to 4pm. A coffee & bar service throughout with lunch from 11.30am to 4pm.

Communal Areas (incl. pools)
  • Maintenance and cleaning teams ensure communal areas are regularly cleaned and disinfected using approved chemicals.
  • Areas of high contact are sprayed and disinfected frequently.
  • Hand sanitisers/gels are available throughout the resort. Guests are encouraged to wash hands regularly with soap and use the hand sanitisers/gels.
  • The Resort Train is operational and physical distancing between families is to be maintained. You are asked to wear a mask while travelling on the train.

Sunbeds & Pools

  • Pool areas including sunbeds fixtures and fittings will be sanitised daily. Guests will be required to sanitise their own sunbed prior to use.
Excursions & Activities
  • Excursions and activities are constantly reviewed. Up-to-date information on what is available can be can be obtained from Reception.
  •  The Kids Club is open daily from 10am to 10pm. Pool side activities take place daily.
  • Currently, parent-led activities are: Tennis, Table Tennis and Jogging routes. Equipment is sanitised between users.
Check Out
  • Check out is 10am on the day of departure.
  • Guests are encouraged to settle the bill the night prior to departure.
  • If Guests are required to move apartments during a multiple week stay, please pack belongings and once invited to, move to the new apartment.
  • Access to a luggage room can be organised for Guests via Reception.
  • Currently, there is no shared courtesy room facility.

From 12am 2 July 2021, the Spanish government requires all arrivals to Spain from the UK (excluding children under the age of 12 years old) to present on entry one of the following:

See Spain Health Travel page for details.

Entry to Spain

All passengers entering Spain will still be required to complete a pre-travel declaration form. The must be completed 48 hours before flying.

Entry restrictions and testing requirements continue to apply for travel to Spain from ‘risk countries’. You should refer to the Spanish Embassy or Consulate in the country you are in for further advice.

 Since 23 November 2020, pre-travel COVID-19 testing requirements have been in place for those travelling by air and sea from ‘risk’ countries (as determined by the European Centre for Disease Prevention & Control).

Spain requires all travellers arriving in Spain from countries deemed high risk to show they have tested negative for COVID-19 (PCR, RT-LAMP or TMA test) taken in the 72 hours prior to arrival.

Travellers from the UK must present a vaccination certificate or a negative PCR test on arrival into Spain. No other test is accepted at this time for arrivals from the UK.

If you are resident in Spain, you should carry your residence document (the green paper EU residence certificate or the new TIE), as well as your valid passport when you travel.

Travellers should follow the advice of the local authorities on how best to protect themselves and others, including any measures that they bring in to control the virus.

Mandatory pre-travel declaration form

Before travel to Spain, all passengers travelling by air or sea must complete and sign an online Health Control Form no more than 48 hours prior to travel declaring any known history of exposure to COVID-19 and giving contact details.

Anyone who has not completed this form electronically via the Spain Travel Health website or app, may submit it in paper format prior to boarding.

Testing requirements

Entry requirements for tourists from the UK

The Spanish government requires all arrivals to Spain from the UK (excluding children under the age of 12 years old) to present on entry proof of being fully vaccinated (with both doses of a two-dose vaccine or one dose of a one-dose vaccine) at least 14 days prior to arrival in Spain (date(s) of vaccination must be specified), with a vaccine authorised by the European Medicines Agency or by the World Health Organisation.

All passengers (including children under 12 years old) travelling by air or sea must complete and sign an online Health Control Form no more than 48 hours prior to travel. See Arrival by air or sea for details.

Spain will accept the UK’s COVID-19 vaccination record. If you are travelling with a printed PDF proof of vaccination status, it must date from 1 November to ensure that the certificate can be scanned successfully. Your NHS appointment card from vaccination centres is not designed to be used as proof of vaccination and should not be used to demonstrate your vaccine status.

Certificates of recovery – a medical document certifying that you have recovered from COVID-19 in the last 6 months prior to travel – is not currently accepted for arrivals from the UK. See the Spanish Ministry of Health ‘Travel and COVID-19’ page for details.

Documents can be in either English, Spanish, French or German and in paper or electronic format. All documents must specify the name and surname of the passenger. See ‘Entry requirements for entry in Spain from third countries’ section ‘k.’ on the Spanish Ministry of Health ‘Travel and COVID-19’ page for details regarding proof of vaccination that can be presented when travelling to Spain from the UK.

Further rules may apply if you have travelled to a country on Spain’s list of ‘risk’ countries in the 14 days prior to travel to Spain.

Testing requirements if travelling from a ‘risk country’

All passengers (excluding children under the age of 12 years old) travelling to Spanish airports and ports from ‘risk’ countries (as determined by the European Centre for Disease Prevention & Control) are required to present a negative PCR, TMA (Transcription-Mediated Amplification) or a LAMP (Loop-Mediated Isothermal Amplification) swab test taken within no more than 72 hours prior to arrival.

A minimum fine of €3000 may be issued to anyone who arrives in Spanish airports or ports from ‘risk’ countries without adequate evidence of a negative PCR, TMA or LAMP test.

Road travel

Land borders are open.

The Spanish government has implemented testing requirements for those travelling overland from France into Spain by road or rail. See Testing requirements for details.

The French government has implemented additional entry requirements for those travelling to and transiting through France. If you are planning to drive from Spain through France, check the latest FCDO travel advice for France ahead of your journey.

Border controls at the Portugal land border with Spain have been lifted. See FCDO travel advice for Portugal l for further information.

Testing requirements for overland travellers

All overland travellers (excluding children under the age of 12 years old) who wish to enter Spain by road or rail from France, are required to present a negative PCR, TMA or LAMP test taken within 72 hours prior to entry.

 

UK Travel Requirements

UK Nationals – From 1st January 2021, the UK is no longer part of the EU and travel requirements have changed. Please refer to the UK government’s website for more information.

Club La Costa has an ongoing collaboration with Vithas Xanit International Hospital working to ensure all our guests and team members are safe and healthy. Vithas Xanit International Hospital is a private hospital in Benalmadena, offering the most up-to-date diagnosis and treatments for international patients, with a staff that speaks 15 languages.

IMPORTANT: COVID-19 Travel Insurance Update
Now, more than ever, it is important to ensure that you have the appropriate travel insurance

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