Club La Costa World Resorts

• Spain requires all travellers arriving in Spain from countries deemed high risk to show they have tested negative for COVID-19. This applies from Monday November 23^rd.
  • Those flying in from high risk countries are required to confirm a negative COVID-19 test result before they are allowed to travel. Authorities may request to see the result of the test, which must be an original document, written either in Spanish or in English, presented in paper or electronic format.
  • Spain will review the list of high risk countries every 15 days and it will become available at the Spain Travel Health
• Inter-regional travel is subject to change throughout Spain, with each region introducing instances of localised lockdowns. Please check with Reception for further details.
• Masks are compulsory at all times in public spaces for everyone aged 6 and over, both open and confined, regardless of whether physical distancing can be maintained. Exceptions are when eating/drinking, swimming, exercising, at the beach or poolside. Fines can be issued by the authorities for failure to comply.
• Physical distancing should still be maintained wherever possible, other than among family members.
• It is compulsory to wear masks on public transport.
• Taxis – a maximum of 4 people allowed per standard taxi and 8 in the larger people carrier. Masks must be worn.
• CLC World has partnered with Autos Lido, an in-airport Car Hire company. Should Guests wish to hire a car, an appointment must be made online directly with the car hire company or via one of the Receptions once on resort.

• Please note that Marina Del Sol Reception is currently closed. Information regarding Club La Costa World facilities will be handled via Santa Cruz Suites Reception at California Beach resort. Santa Cruz Suites Reception is open daily, 10am to 6pm. Please contact us on [email protected] if arriving outside of these hours.
• Please supply travel details in advance to reduce waiting times.
• An additional Reception facility has been opened. Guests will be met outside Reception and asked to check in at the nearest available desk.
• Only the lead Member of the party will go to Reception, with all the passports of the group and a valid credit card, to complete the check in process. The remainder of the group will be directed to a waiting area until the check in is completed.
• Porters are available to shuttle you to your apartment however are unable to attend to your luggage. Luggage will be safely stored in a luggage room until Guests are ready to collect it.
• If the apartment is ready at check in, Guests will be given the sanitised room key.
• If the apartment is not ready at check in, Guests can make use of the resort whilst the apartment is serviced. Reception will notify you once your apartment becomes available.

• The apartments are fully equipped with a personal kitchen and a supply of linen and towels.
• The apartments will be thoroughly cleaned and disinfected using approved cleaning products.
• Once the apartment has been disinfected there will be a seal on the door to be removed on entry by the guest.
• A number of soft furnishing items have been removed to increase hygiene protocol e.g. bed throws, cushions, rugs.
• The CLC World grocery welcome pack has been replaced with a hygiene pack.
• Currently, mid-week cleans are not available.
• A mid-week change of towels or other in-room requirements will be delivered to the door without staff entering.
• Remote controls have been sealed in plastic to further enhance hygiene standards.
• Please use the rubbish collection and recycling centres around the resort.
• Upon departure, place all linen and towels in the bath/shower for collection and leave the unit in as tidy a state as possible to facilitate the changeover before the arrival of the next guests.

• Seating within bars and restaurants is limited. Terrace capacity has been increased where possible to maximise the number of places available.
• Tables and chairs will be sanitised between users. Please wait to be seated.
• Safari restaurant is open with the following timetable:
  • Mondays Closed
  • Tuesday – Friday 10am to 2pm (full bar service)
  • Saturday and Sunday, 1pm to 6pm (full bar and lunch service)
• Sunrise, Cascades & Zacs remain closed.
• Guests must remain seated and not approach or stand at the bar or service counters.
• Menus are disposable and will be replaced after each usage. In addition, QR codes will provide access to digital menus.
• Guests are encouraged to use contactless payment or room charging to limit the use of cash on resort.
• There is no live evening entertainment during the initial opening period.
• CEHAT has registered all our resort restaurants as “safe restaurants” so you can dine in confidence.

• CLC World maintenance and cleaning teams ensure communal areas are regularly cleaned and disinfected using approved chemicals.
• Areas of high contact are sprayed and disinfected frequently by the CLC World team.
• Hand sanitisers/gels are available throughout the resort. Guests are encouraged to wash hands regularly with soap and use the hand sanitisers/gels.
• Currently, the Resort Train isn’t operational as physical distancing between families cannot be guaranteed.

Sunbeds & Pools

• Pool areas including sunbeds fixtures and fittings will be sanitised daily. Guests will be required to sanitise their own sunbed prior to use.
• Currently, capacity of the swimming pool areas is restricted to 50%. Guests are encouraged to swim, and then return to private terraces should there be no sunbed available at the poolside.

• Excursions and activities are constantly reviewed. Up-to-date information on what is available can be found on Team Marina notice boards in resort and on Your Guide.
• The Kids Club is currently closed.
• Currently, parent-led activities are: Tennis, Table Tennis and Jogging routes. Equipment is sanitised between users.

• Check out is 10am on the day of departure.
• Guests are encouraged to settle the bill the night prior to departure. Reception can take card payments over the phone and provide a copy of the bill via email.
• If Guests are required to move apartments during a multiple week stay, please pack belongings and once invited to, move to the new apartment.
• Access to a luggage room can be organised for Guests via Reception.
• Currently, there is no shared courtesy room facility.

• Spain requires all travellers arriving in Spain from countries deemed high risk to show they have tested negative for COVID-19. This applies from Monday November 23^rd.
  • Those flying in from high risk countries are required to confirm a negative COVID-19 test result before they are allowed to travel. Authorities may request to see the result of the test, which must be an original document, written either in Spanish or in English, presented in paper or electronic format.
  • Spain will review the list of high risk countries every 15 days and it will become available at the Spain Travel Health
• On 25 October, the Spanish government declared a nationwide State of Emergency which includes a national obligatory overnight curfew (specific curfew times vary, starting between 10pm and midnight and lasting until 6am). It also provides regional governments with legal powers to impose further mobility restrictions in their region if deemed necessary (e.g. entry and exit restrictions to and from specific areas). The Canary Islands are currently exempt from the curfew due to the latest epidemiological data. These measures are expected to be in place for an initial period of at least 15 days.
• The French government has implemented additional entry requirements for those travelling to and transiting through France. If you are planning to drive from Spain through France, check the latest FCDO travel advice for France ahead of your journey.
• You must wear a mask at all times in public spaces. This applies to all persons aged 6 and over. Penalties may be imposed if you do not comply.

There are three requirements for entry into Spain. You must:

• Provide the Spanish Ministry of Health with contact information and any history of exposure to COVID-19, 48 hours prior to travel. You can do this on the Spain Travel Health website or downloadable app. It is mandatory for all passengers travelling to Spain to fill out and sign the online form associated with your trip, regardless of your nationality or residency status. On completion, you will be issued a personal and non-transferable QR code which you must show (electronically or hardcopy) at airport health controls on arrival.
• Have your temperature checked.
• Undergo a visual health assessment.

Anyone who presents symptoms or fails one of the above requirements will be seen by a health professional.

• From 21 June, Spain’s land borders are open.
• For information on travel via Gibraltar, see FCO travel advice for Gibraltar.
• Inter-regional travel is subject to change throughout Spain, with each region introducing instances of localised lockdowns. If travelling with people who are not from the same household, all passengers must wear a face mask covering the nose and mouth. Penalties may be imposed if you do not comply.

From 5 November to 2 December 2020, travelling away from home, including internationally, is restricted from England except in limited circumstances such as for work or for education. Different rules apply in Scotland, Wales and Northern Ireland. You must follow all the rules that apply to you.

The Foreign, Commonwealth & Development Office (FCDO) provides guidance on COVID and non-COVID risks overseas. The FCDO currently advises against all but essential travel to many countries and territories on the basis of COVID risks. You should check the travel advice for your destination.

• If you are returning from Spain (including from the Balearics and Canaries) you will be required to self-isolate on your return to the UK, but the FCO is NOT advising you to cut short your visit.

You will need to:

• provide your journey and contact details
• self-isolate for 14 days

Check the full guidance on entering or returning to the UK here