As part of CLC World’s Safe Hands initiative, there are a number of resort protocols in place to ensure that your stay with us is both safe and enjoyable.
The resort has been registered by the Junta de Andalucia and Spanish Confederation of Hotels and Tourist Accommodation (CEHAT) as “safe accommodation”, meaning you can enjoy your holiday with confidence.
For yours and the CLC World team’s safety, all CLC World team members are wearing PPE in accordance with established guidelines and regulations in the hotel industry. CLC World has also installed screens at high contact points around the resort.
Please ensure that you maintain the recommended physical distance between yourself and non-family members at all possible times.
We hope you enjoy your holiday!
Destination and Resort Safety Protocols
Masks must be worn in certain confined spaces and where the recommended physical distancing cannot be maintained outdoors. CLC World recommends guests have a mask with them at all times during their holiday as entry may be refused to certain establishments without one.
It is compulsory to wear masks on public transport.
Taxis – a maximum of 3 people allowed per standard taxi and 6 in the larger people carrier. Masks must be worn.
CLC World has partnered with Autos Lido, an in-airport Car Hire company. Should Guests wish to hire a car, an appointment must be made online directly with the car hire company or via one of the Receptions once on resort.
Please supply travel details in advance to reduce waiting times.
For San Diego Suite Guests, check in is at the San Diego Suites Clubhouse.
For Santa Cruz Suites Guests, check in is at Santa Cruz Suites Reception.
Only the lead Member of the party will go to Reception, with all the passports of the group and a valid credit card, to complete the check in process. The remainder of the group will be directed to a waiting area until the check in is completed.
There is no porter service. Luggage will be safely stored in a luggage room until Guests are ready to collect it.
If the apartment is ready at check in, Guests will be given the sanitised room key.
If the apartment is not ready at check in, Guests can make use of the resort whilst the apartment is serviced. Reception will send an SMS message when the apartment is ready.
The apartments are fully equipped with a personal kitchen and a supply of linen and towels.
The apartments will be thoroughly cleaned and disinfected using approved cleaning products.
Once the apartment has been disinfected there will be a seal on the door to be removed on entry by the guest.
A number of soft furnishing items have been removed to increase hygiene protocol e.g. bed throws, cushions, rugs.
The CLC World grocery welcome pack has been replaced with a hygiene pack.
Currently, mid-week cleans are not available.
A mid-week change of towels, or other in-room requirements will be delivered to the door without staff entering.
Remote controls have been sealed in plastic to further enhance hygiene standards.
Please use the rubbish collection and recycling centres around the resort.
Upon departure, place all linen and towels in the bath/shower for collection and leave the unit in as tidy a state as possible to facilitate the changeover before the arrival of the next guests.
Bars & Restaurants
Seating within bars and restaurants is limited. Terrace capacity has been increased where possible to maximise the number of places available.
Tables and chairs will be sanitised between users. Please wait to be seated.
Tables con be booked via Res Diary which can be found on Your Guide. A table reservation is recommended.
Safari restaurant will be open for breakfast, lunch and dinner along with a takeaway service.
Breakfast will be plated and offered as either a continental or cooked breakfast.
Guests around the swimming pool will be served from Safari restaurant.
Sunrise will be open for bar service from 10am to 6pm.
Guests must remain seated and not approach or stand at the bar or service counters.
Menus are disposable and will be replaced after each usage. In addition, QR codes will provide access to digital menus.
A full takeaway service is available for those who prefer to eat in their own apartment or where there is no space available in the restaurant or bar.
Guests are encouraged to use contactless payment or room charging to limit the use of cash on resort.
There is no live evening entertainment during the initial opening period.
Zacs will have a strict ‘one person only’ policy in the shop.
CEHAT has registered all our resort restaurants as “safe restaurants” so you can dine in confidence.
Communal Areas (incl. pools)
CLC World maintenance and cleaning teams ensure communal areas are regularly cleaned and disinfected using approved chemicals.
Areas of high contact are sprayed and disinfected frequently by the CLC World team.
Hand sanitisers/gels are available throughout the resort. Guests are encouraged to wash hands regularly with soap and use the hand sanitisers/gels.
Currently, the Resort Train isn’t operational as physical distancing between families cannot be guaranteed.
Only one person, or one family, to use the lift at a time.
Sunbeds & Pools
Pool areas including sunbeds fixtures and fittings will be sanitised daily. Guests will be required to sanitise their own sunbed prior to use.
Currently, capacity of the swimming pool areas is restricted to 50%. Guests are encouraged to swim, and then return to private terraces should there be no sunbed available at the poolside.
Gym, Health & Beauty
The gym will be sanitised every morning and at regular intervals throughout the day. Guests to sanitise equipment prior to use.
Use of the gym will be by appointment only for slots of 60 minutes and bookable via Reception. Gym equipment has been redistributed to comply with physical distancing requirements.
Treatments are not being offered as hygiene protocols can´t be guaranteed.
Excursions & Activities
Excursions and activities are constantly reviewed. Up-to-date information on what is available can be found on notice boards in resort and on Your Guide.
Activities and excursions can be booked through Zacs at California Beach.
The Kids Club is currently closed.
Currently, parent led activities are: Tennis, Table Tennis, Pool Table, Jogging routes and board games. Equipment is sanitised between users.
Check out is 10am on the day of departure.
Guests are encouraged to settle the bill the night prior to departure. Reception can take card payments over the phone and provide a copy of the bill via email.
If Guests are required to move apartments during a multiple week stay, please pack belongings and once invited to, move to the new apartment.
Access to a luggage room can be organised for Guests via Reception.
Currently, there is no shared courtesy room facility.
CLC World has an ongoing collaboration with Vithas Xanit International Hospital working to ensure all our guests and team members are safe and healthy. Vithas Xanit International Hospital is a private hospital in Benalmadena, offering the most up-to-date diagnosis and treatments for international patients, with a staff that speaks 15 languages.
IMPORTANT: COVID-19 Travel Insurance Update
Now, more than ever, it is important to ensure that you have the appropriate travel insurance