As part of CLC World’s Safe Hands initiative, there are a number of resort protocols in place to ensure that your stay with us is both safe and enjoyable.
The resort has been registered by the Junta de Andalucia as a “safe resort”, meaning you can enjoy your holiday with confidence. We would also like to share with you some of the government regulations for Andalucia, Spain which you will need to bear in mind when not on resort.
For yours and the CLC World team’s safety, all CLC World team members are wearing PPE in accordance with established guidelines and regulations in the hotel industry. CLC World has also installed screens at high contact points around the resort.
Please ensure that you maintain the recommended physical distance between yourself and non-family members at all possible times.
We hope you enjoy your holiday!
Destination and Resort Safety Protocols
Masks must be worn in certain confined spaces and where the recommended physical distancing cannot be maintained outdoors. CLC World recommends guests have a mask with them at all times during their holiday as entry may be refused to certain establishments without one.
It is compulsory to wear masks on public transport.
Taxis – a maximum of 3 people allowed per standard taxi and 6 in the larger people carrier. Masks must be worn.
Please supply travel details in advance to reduce waiting times.
Guests will be met outside Reception and asked to check in at the next available desk.
Only the lead Member of the party will go to Reception, with all the passports of the group and a valid credit card, to complete the check in process.
There is no porter service. Luggage will be safely stored in a luggage room until Guests are ready to collect it.
If the apartment is ready at check in, Guests will be given the sanitised room key.
If the apartment is not ready at check in, Guests can make use of the resort whilst the apartment is serviced. Reception will send an SMS message when the apartment is ready.
The apartments are fully equipped with a personal kitchen and a supply of linen and towels.
The apartments will be thoroughly cleaned and disinfected using approved cleaning products.
Once the apartment has been disinfected there will be a seal on the door to be removed on entry by the guest.
A number of soft furnishing items have been removed to increase hygiene protocol e.g. bed throws, cushions, rugs.
The CLC World grocery welcome pack has been replaced with a hygiene pack.
Currently, mid-week cleans are not available.
A mid-week change of towels, or other in-room requirements will be delivered to the door without staff entering.
Remote controls have been sealed in plastic to further enhance hygiene standards.
Please use the rubbish collection and recycling centres around the resort.
Upon departure, place all linen and towels in the bath/shower for collection and leave the unit in as tidy a state as possible to facilitate the changeover before the arrival of the next guests.
Bars & Restaurants
There are no CLC World managed restaurants at Benal Beach. Suitable restaurants in the area should be following the strict hygiene protocols for the safety of all.
It is advisable to book a table at your preferred restaurant to avoid disappointment.
Communal Areas (incl. pools)
Hygiene protocols for all public areas have been increased. Use of sanitisation equipment will be carried out by trained members of staff.
Hand sanitisers/gels are available throughout the resort. Guests are encouraged to wash hands regularly with soap and use the hand sanitisers/gels.
It is recommended only one person, or one family, to use the lift at a time. Failing this, a mask must be worn.
Sunbeds & Pools
Pool areas including sunbeds fixtures and fittings will be sanitised daily.
Guests are required to sanitise sunbeds prior to use.
Currently, capacity of the swimming pool areas is restricted to 50%. Guests are encouraged to swim, and then return to private terraces should there be no sunbed available at the poolside.
Excursions & Activities
Excursions and activities are constantly reviewed. Up-to-date information can be found at Reception.
Currently, parent led activities are: Table Tennis, Pool Table, Jogging routes and day visits to the beach.
Check out is 10am on the day of departure.
Guests are encouraged to settle the bill the night prior to departure. Reception can take credit card payments over the phone and can provide a copy of the bill via the email supplied at check in.
If Guests are required to move apartments during a multiple week stay, please pack belongings and once invited to, move to the new apartment.
Access to a luggage storage room can be organised for Guests via Reception.
Currently, there is no Courtesy Room facility at the resort.
IMPORTANT: COVID-19 Travel Insurance Update
Now, more than ever, it is important to ensure that you have the appropriate travel insurance