CLC World resorts & Hotels

CLC Benal Beach

Costa del Sol

Resort opening date: 24th July 2020

Updated: Tuesday 28th July 2020

As part of CLC World’s Safe Hands initiative, there are a number of resort protocols in place to ensure that your stay with us is both safe and enjoyable.

The resort has been registered by the Junta de Andalucia as a “safe resort”, meaning you can enjoy your holiday with confidence. We would also like to share with you some of the government regulations for Andalucia, Spain which you will need to bear in mind when not on resort.

For yours and the CLC World team’s safety, all CLC World team members are wearing PPE in accordance with established guidelines and regulations in the hotel industry. CLC World has also installed screens at high contact points around the resort.

Please ensure that you maintain the recommended physical distance between yourself and non-family members at all possible times.

We hope you enjoy your holiday!

General Destination
  • Masks are compulsory at all times in public spaces for everyone aged 6 and over, both open and confined, regardless of whether physical distancing can be maintained. Exceptions are when eating/drinking, swimming, exercising, at the beach or poolside. Fines can be issued by the authorities for failure to comply.
  • Physical distancing should still be maintained wherever possible, other than among family members.
  • It is compulsory to wear masks on public transport.
  • Taxis – a maximum of 4 people allowed per standard taxi and 8 in the larger people carrier. Masks must be worn.
Check In
  • Please supply travel details in advance to reduce waiting times.
  • Only the lead Member of the party will go to Reception, with all the passports of the group and a valid credit card, to complete the check in process.
  • There is no porter service. Luggage will be safely stored in a luggage room until Guests are ready to collect it.
  • If the apartment is ready at check in, Guests will be given the sanitised room key.
  • If the apartment is not ready at check in, Guests can make use of the resort whilst the apartment is serviced. Reception will send an SMS message when the apartment is ready.
Accommodation
  • The apartments are fully equipped with a personal kitchen and a supply of linen and towels.
  • The apartments will be thoroughly cleaned and disinfected using approved cleaning products.
  • Once the apartment has been disinfected there will be a seal on the door to be removed on entry by the guest.
  • A number of soft furnishing items have been removed to increase hygiene protocol e.g. bed throws, cushions, rugs.
  • The CLC World grocery welcome pack has been replaced with a hygiene pack.
  • Currently, mid-week cleans are not available.
  • A mid-week change of towels, or other in-room requirements will be delivered to the door without staff entering.
  • Remote controls have been sealed in plastic to further enhance hygiene standards.
  • Please use the rubbish collection and recycling centres around the resort.
  • Upon departure, place all linen and towels in the bath/shower for collection and leave the unit in as tidy a state as possible to facilitate the changeover before the arrival of the next guests.
Bars & Restaurants
  • There are no CLC World managed restaurants at Benal Beach. Suitable restaurants in the area should be following the strict hygiene protocols for the safety of all.
  • It is advisable to book a table at your preferred restaurant to avoid disappointment.
Communal Areas (incl. pools)
  • Hygiene protocols for all public areas have been increased. Use of sanitisation equipment will be carried out by trained members of staff.
  • Hand sanitisers/gels are available throughout the resort. Guests are encouraged to wash hands regularly with soap and use the hand sanitisers/gels.
  • Swimming pools & aquatic slides will be open as of 24th July 2020.

Lifts

  • It is recommended only one person, or one family, to use the lift at a time. Failing this, a mask must be worn.

Sunbeds & Pools

  • Pool areas including sunbeds fixtures and fittings will be sanitised daily.
  • Guests are required to sanitise sunbeds prior to use.
  • Currently, capacity of the swimming pool areas is restricted to 50%. Guests are encouraged to swim, and then return to private terraces should there be no sunbed available at the poolside.
Excursions & Activities
  • Excursions and activities are constantly reviewed. Up-to-date information can be found at Reception.
  • Currently, parent led activities are: Table Tennis, Pool Table, Jogging routes and day visits to the beach.
Check Out
  • Check out is 10am on the day of departure.
  • Guests are encouraged to settle the bill the night prior to departure. Reception can take credit card payments over the phone and can provide a copy of the bill via the email supplied at check in.
  • If Guests are required to move apartments during a multiple week stay, please pack belongings and once invited to, move to the new apartment.
  • Access to a luggage storage room can be organised for Guests via Reception.
  • Currently, there is no Courtesy Room facility at the resort.

Below you will find entry requirements for Spain. They are applicable to all visitors to Spain in addition to the regular requirements of passport/National ID etc, provided there is an agreement between Spain and the country of departure. Further information is available at Spanish Travel Health portal and your government’s website.

Entry to Spain
  • The State of Emergency (“Estado de Alarma”) ended on 21 June. Spain’s borders are now open to European Union and Schengen-area countries.
  • Restrictions on travellers from outside the European Union and the Schengen free-travel area were lifted from 1 July, providing the countries they depart from have agreements with Spain.
  • You must wear a mask at all times in public spaces. This applies to all persons aged 6 and over. Penalties may be imposed if you do not comply.
Testing/screening on arrival

There are three requirements for entry into Spain. You must:

  • Provide the Spanish Ministry of Health with contact information and any history of exposure to COVID-19, 48 hours prior to travel. You can do this on the Spain Travel Health website or downloadable app. It is mandatory for all passengers travelling to Spain to fill out and sign the online form associated with your trip, regardless of your nationality or residency status. On completion, you will be issued a personal and non-transferable QR code which you must show (electronically or hardcopy) at airport health controls on arrival.
  • Have your temperature checked.
  • Undergo a visual health assessment.

Anyone who presents symptoms or fails one of the above requirements will be seen by a health professional.

Transiting Spain (including visiting Gibraltar)
  • From 21 June, Spain’s land borders are open.
  • For information on travel via Gibraltar, see FCO travel advice for Gibraltar.
  • Inter-regional travel is permitted throughout Spain, though there are a few instances of localised lockdowns. If travelling with people who are not from the same household, all passengers must wear a face mask covering the nose and mouth. Penalties may be imposed if you do not comply.
UK Travel Requirements

From 27 July, the FCO advise against all non-essential travel to Spain, including the Balearic and Canary Islands, based on the current assessment of COVID-19 risks in the country.

  • If you are returning from Spain (including from the Balearics and Canaries) you will be required to self-isolate on your return to the UK, but the FCO is NOT advising you to cut short your visit.

You will need to:

  • provide your journey and contact details
  • self-isolate for 14 days

Check the full guidance on entering or returning to the UK here

 
 
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