Ramada Residences by Wyndham Saalfelden

• Fabric face masks must be worn in all public spaces in Austria.
• CLC World recommends guests have a mask with them at all times during their holiday as entry may be refused to certain establishments without one.
• It is compulsory to wear masks on public transport.
• Taxis – a maximum of 2 people allowed per standard taxi and 4 in the larger people carrier. Masks must be worn.

• Guests will receive required information about the resort and surrounding area in advance.
• Only one member of the party will go to Reception, with all the passports of the group, to complete the check in process.
• Protection shield will be placed at Reception.

• The apartments are fully equipped with a personal kitchen and a supply of linen and towels.
• The apartments will be thoroughly cleaned and disinfected using approved cleaning products.
• The cleaning will have taken place no earlier than 2 days before occupation.
• A number of soft furnishing items have been removed to increase hygiene protocol e.g. bed throws, cushions, rugs.
• Guests can choose whether they require room cleaning during the stay or they would prefer a free drink in the restaurant.
• Linen changes or requests for other in-room requirements will be delivered to your door without staff entering.
• Please use the rubbish collection and recycling centres around the resort.
• Upon departure, place all linen and towels in the bath/shower for collection and leave the unit in as tidy a state as possible to facilitate the changeover before the arrival of the next guests.

• Seating within the bar and restaurant is limited.
• Menus are disposable and will be replaced after each usage.
• Only takeaway service is available for those who prefer to eat in their own apartment.
• Guests are encouraged to use contactless payment or room charging to limit the use of cash on resort.
• There is no live evening entertainment during the initial opening period.
• Service / Hours: Breakfast / 07:00 – 10:00Dinner / Take-away / 18:00 – 21:30
• The restaurant is closed Tuesday’s and Wednesday’s from the 28th February.

• Maintenance and cleaning teams ensure communal areas are regularly cleaned and disinfected using approved chemicals.
• Areas of high contact are sprayed and disinfected frequently by the team.
• Hand sanitisers/gels are available throughout the resort. Guests are encouraged to wash hands regularly with soap and use the hand sanitisers/gels.

Lifts

• Hand sanitisers/gels are available on each floor. Guests are encouraged to use them before calling and entering the lift.
• Only one person, or one family, to use the lift at a time.

Sunbeds & Pools

• The pool area can be used from 8:00 to 22:00. Maximum number of people in the pool area is 20.
• Sunbeds will be placed, within designated plots, according to the physical distance guidance of two meters.
• The pool area is cleaned and sanitized several times a day.

• Excursions and activities are not available during the Winter season.
• The use of table tennis and billiards are to be booked at Reception.
• The children’s play room is closed. Plastic toys are available to from Reception.

• Check out time is 10am on day of departure.
• Guests will receive a pro forma invoice one day before departure.
• Only 1 member of the group is to go to Reception to check out and adhere to physical distancing.
• We encourage guests to settle their bill on the night before departure where possible to speed up the check-out procedure.
• Guests are encouraged to use contactless payment when settling their account.

The Austrian Covid rules from 19 February to 4 March 2022.

• “3-G”(fully vaccinated with at least 2 jabs or recovered) is required to enter all types of accommodation, restaurants, diners, cafés, cultural institutions, and leisure centres. It also applies when using ski lifts/cable cars, body related services (such as hair dressers) or when attending events (children under the age of 12 are exempt).
• FFP2 masks remain mandatory in all public indoor areas, e. g. shops, public transport, restaurants when not seated etc.
• 2-dose-vaccinations are valid for 180 days (210 days for under 18 year olds). After that a booster vaccine is required, which is valid for 270 days. Attention: The 1-dose vaccine by Johnson & Johnson requires a booster since 3 January 2022.
• Restaurants/cafés/inns have a curfew at Midnight
• Bars and clubs remain closed until 5th March when après-ski will be possible again as well.

Proof of Recovery

• Proof of recovery can be used for 180 days to enter Austria. A medical certificate including the date of recovery is needed. Please note if travelling from the UK: An NHS email/text of a positive test is not sufficient.

COVID Test

• The PCR test is valid for 72 hours. The certificate needs to be issued by an official medical authority (such as a test centre or a pharmacy) and include the date and time the test was taken.
• LFT/antigen tests are valid for 48 hours. Do-it-yourself kits are not recognised.

Exception for Children

• Children under the age of 12 do not need to show proof of vaccination/recovery or a test.

On 5 March, all Covid protection measures will be lifted except for mandatory FFP2 masks on public transports and in essential shops (supermarkets, post offices, banks, pharmacies)