CLC World resorts & Hotels

 

Privacy and Cookies Policy

1. WHO WE ARE

CLC World Resorts & Hotels (CLC, CLC World, we, us or our) which includes Club La Costa (UK) PLC is one of Europe’s most dynamic and diverse holiday providers offering a wide range of products and services. Club La Costa (UK) PLC (UK Company Number: 03123199) registered office address is: Hallswelle House, 1 Hallswelle Road, London NW11 0DH and also acts as a consumer credit broker authorised and regulated by the Financial Conduct Authority (with Firm Reference Number: 679466) for these purposes.

This privacy policy has been prepared by CLC to meet the requirements of the EU Regulation 2016/679 General Data Protection Regulation (GDPR). For the purposes of the GDPR, and other than as described below, Club La Costa (UK) PLC will be the data controller of the personal data we process about you and is registered as a data controller with the Information Commissioner’s Office in the UK (Registration Number: Z6762365).

This privacy policy (together with our Terms of Use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that we receive about you from third parties, will be processed by us.

Please note that the abbreviation CLC is a trademark registered and used in different countries.

Data Controllers

This privacy policy is applicable to all companies which are subsidiaries of Club La Costa (UK) PLC (including European Resorts & Hotels SL) and operate within the EU, however there may be variations in the following circumstances:

Employee or contractor: if you are an employee or a contractor of a CLC branded company your data controller will be the company shown on your contract or as notified to you.

Guest staying at a CLC branded resort: the data controller will be the entity shown on your booking and/or check in form.

In all instances the data controller will hold a data protection registration in the particular jurisdiction in which it operates and apply the GDPR Regulations as set out in the remainder of this privacy policy.

2. YOUR PERSONAL DATA

3. HOW WE USE YOUR PERSONAL DATA AND LEGAL BASIS FOR PROCESSING

We reserve the right to take reasonable steps to authenticate your identity with respect to any such request.

4. CONSEQUENCES OF NOT PROVIDING YOUR PERSONAL DATA

You are not obligated to provide your personal data to CLC, however, some of the personal data we request from you (including the data detailed at 2.1 is required for us to provide you with our services. Therefore, we will not be able to offer all of our services without it. Generally, where we ask you to consent to us processing your personal data, this is the data which is not required by us to fulfil our obligations to you and you can withdraw your consent to us processing such personal data at any time.

5. YOUR PROFILE

6. CREDIT REFERENCE AND FRAUD PREVENTION AGENCIES

7. WHERE WE STORE YOUR PERSONAL DATA AND SECURITY

8. DISCLOSURE OF YOUR INFORMATION TO THIRD PARTIES

9. HOW LONG WE KEEP YOUR DATA

CLC only ever retains personal data for as long as is necessary and we have strict review and retention policies in place to meet these obligations. Generally, where we have a contractual relationship with you, we will retain your data for a period of seven (7) years from the date our contractual relationship ends unless we are legally required to retain it for a longer period. Where you have consented to us using your details for direct marketing we will keep such data for 24 months from the date of your latest consent or until you notify us otherwise and withdraw your consent.

10. YOUR RIGHTS

Your personal data is protected under data protection laws and you have a number of rights (explained below) which you can seek to exercise. Please contact us using the details shown below if you wish to do so, or if you have any queries in relation to your rights. If you seek to exercise your rights we will explain to you whether or not the right applies to you; these rights do not apply in all circumstances.

11. LINKS AND CALL RECORDING

12. CONTACT AND COMPLAINTS

13. CHANGES TO OUR PRIVACY POLICY

We may make changes to the policy from time to time to reflect changes to our operations or legal or regulatory requirements. Any changes we may make to our privacy policy in the future will be posted on this page.

14. COMPUTER INFORMATION AND COOKIES POLICY

We may collect information about your computer, including where available your IP address, operating system and browser type, for analytical purposes and to help us develop and improve our websites. This is statistical data about our users’ browsing actions and patterns; it does not identify any individual.

Many of our websites use cookies. Cookies are small text files stored on your computer by your browser. They are used for many things, such as remembering whether you’ve visited the site before, so that you remain logged in or to help us work out how many new website visitors we get each month. They contain information about the use of your computer but don’t include personal information about you (they don’t store your name, for instance).

When you visit our Site an information bar is displayed at the top or bottom of the page. This alerts visitors to the fact that our Site uses cookies and allows a user to click to find out more information about our use of cookies. By continuing to use our Site you are consenting to our use of cookies. Once consent is obtained, it is not necessary to obtain it again for the same user each time the same cookie is used in the future.

Managing cookies

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Site and therefore not get the best experience from the Site. You can find out how to do this by visiting http://www.aboutcookies.org/. This site has a guide on how to change the settings for most of the major internet browsers.

http://www.youronlinechoices.com/ has a good guide to online behavioural advertising and online privacy.

Web Tools

We might also use web tools to collect information about your browsing activities while on our Site. In this respect the information that is provided is similar to the information supplied by cookies, and we use it for the same purposes.

Where we allow advertisers to place advertisements on our sites, those advertisers may also use cookies or web tools that are set by other people such as advertising agencies, or the businesses to which the advertisements in question relate. We do not have access to any information collected in this way and, if you are concerned, you should contact the advertiser for more information

Google Analytics and Google Website Optimizer

We like to keep track of what pages and links are popular and which ones are not to help us keep our sites relevant and up to date. We also like to identify trends of how people navigate (find their way through) our sites and if they get any error messages from web pages. For this we use Google Analytics which is a service provided by Google, Inc. (Google). Google Analytics uses cookies to help us analyse how users use the Site. The information generated by these cookies (including your truncated IP address) is transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your, and other users’, use of our website, compiling reports for us on website activity and providing other services relating to website activity and Internet usage. Please note that Google only receives your truncated IP address. This is sufficient for Google to identify (approximately) the country from which you are visiting our sites, but is not sufficient to identify you, or your computer or mobile device, individually.