I am very pleased to commend all of the staff in your Travel Department.
On Friday, I made two flight bookings to Tenerife, one for May 2014 and one for September 2014. On that occasion, I was answered by an agent who was unfailingly courteous throughout our long deliberations and a good example of what customer service should be about; she was pleasant, cheerful (even late on a Friday afternoon) and very helpful. Her attention to detail was excellent and the whole experience of dealing with her was in complete contrast to a previous call to another travel agent, when I was most dissatisfied with their whole attitude while trying to make a booking.
I must also add that several other employees of CLC World, not just in the Travel Department, have been equally helpful and courteous on other occasions; this is the reason that I normally ring CLC World first and I shall certainly continue to do so on future occasions.
Incidentally, the two flights which I booked are both for stays at the Paradise resort where, I must say, all of the above comments would also apply. The Reception Department there also gives first class service, which reflects the quality of staff in the organisation.
I look forward to dealing with you again in the future.